Saturday October 31

Good morning Family and Friends of Rosemary Heights:

It appears Autumn is giving us a beautiful, sunny last day of October here in Surrey, and I do hope you & the family enjoy a festive Halloween night.

Also don’t forget to turn your clocks back one hour before retiring to bed tonight as Day Light Savings ends.

As of today, we remain with the 1 confirmed case of COVID 19 in our resident population on the Long term care 2nd floor-East Wing.  The resident is showing no symptoms related to COVID 19 & is resting comfortably and remains isolated & under droplet precautions with dedicated staff tending to their needs.  Family has been contacted on a daily basis.

All 2nd floor residents remain isolated under droplet precautions in their rooms with meals being delivered via room service.  We continue to monitor all residents daily for any symptoms

We have cohorted staff to work only on their designated floors and units to avoid cross contamination.

At this time, Independent and Assisted living residents are still able to come and go (but no inside visitors), although that may change according to Fraser Health protocols for outbreak communities.  If there are changes to Fraser Health Authority protocols, we will let you know.  Currently, all in-person visitations have been halted, and in-person, skype, zoom and facetime visitations are currently on hold during the outbreak.

Please know that we will only contact family members by phone that have loved ones that test positive.


In the event of a positive Covid-19 test result for a staff member or resident, we will provide all families of residents with a daily email update that will also be posted under Retirement Concepts COVID 19 updates on our website. We also phone the families of residents if their loved one has tested positive.  Should the condition of any specific resident change, their family and loved ones will be notified immediately.


BC’s Medical Health Officer and CDC have been notified.  We are following protocols established by the Health Authority, the Office of the Provincial Health Officer and BC Center for Disease Control.

We will continue to act upon their latest advice, and will adapt our operations as necessary and recommended.


Monday – Friday 10am-2pm, and Saturday 1-3pm only, closed to all Sunday deliveries

All deliveries will be received at the lobby entrance vestibule. This includes medication deliveries from pharmacies, other gifts and mail. All items will be held in isolation for 24 hours, sanitized and delivered directly to the residents’ suite.  Groceries for Independent and assisted living may still be delivered.

When dropping items off, we would ask that families please follow the following guidelines to ensure loved ones will receive their deliveries in a timely manner:

  1. Please use plastic bags, not reusable bags;
  2. Please label all bags with the resident’s name and suite number.
  3. In consideration of staff-to-resident priorities as well as infection control, please try to limit drop offs to essential items; and.
  4. If possible, please sanitize the items before dropping off. We will re-sanitize as well to be safe.


We wish to thank all of our RHSV extended families and loved ones in advance for their anticipated patience and cooperation.

And I wanted to take this time to say thank you so much to all of our team members for all your hard work and unwavering support during this difficult time.  Your humility, kindness, and strength are greatly appreciated.  Thank you for being Rosemary Heights guiding light in the face of this adversity.

Stay Safe, stay calm, & stay kind.

– Your team at Rosemary Heights Seniors Village (RHSV)