October 23 2020



Good Afternoon Family and Friends of Rosemary Heights,


Today we remain at 2 confirmed cases of COVID 19 currently in our resident population on the Long term care 2nd floor-WEST wing. There are no other confirmed cases in any resident.


Our 2 confirmed staff members are at home in isolation.


One resident is showing symptoms congruent with a current, existing condition but out of caution we are having them swabbed. Their family has already been notified. We will inform you of the results.


All staff and resident swabs so far have come back negative.


We have cohorted staff to work only on their designated floors & units to avoid cross contamination


As far as we are aware, there was no contact with our independent living or assisted living floors.  At this time, Independent and assisted living residents are still able to come and go (no inside visitors) however that may change according to Fraser health’s protocols for outbreak communities.  As soon as we are can confirm how this will impact these residents, we will let everyone know.


All visitation has been halted – In person, window visits, skype and facetime are currently on hold during the outbreak.


Please know that we will only contact family members by phone that have loved ones that test positive.



On October 16th we were informed that a case of COVID-19 was confirmed involving a staff member at Rosemary Heights Seniors Village. That staff member is currently home and in self-isolation.

Their last day of work was October 15th on the second floor of the east wing.


The health authority has been contacted and have been on site. We have implemented our COVID outbreak protocols.


Fraser health has tested residents of the 2nd floor as well as all staff.


The 2 confirmed cases are in the west wing.


All other resident swabs to date, have come back negative.


Flu shots are postponed until we are out of Outbreak. Please rest assured all precautions are being taken to keep everyone safe and healthy.


We have isolated 2nd floor Long term care residents under droplet precautions.  We continue to monitor all residents for any symptoms.


Any other residents or staff that are symptomatic will be swabbed and family members will be contacted directly via phone.


Please know that the care and safety of residents is our number one priority, and we are treating the situation very seriously.


Staff will function as cohorts on specific floors and for the 2nd floor on specific wings, and not on a facility-wide basis.


Until further notice, family visitations have been cancelled and all group activities have been paused. This includes facetime, zoom, skype and in person visits as staff work to ensure all isolated residents are monitored and cared for fully.




As a result of the one confirmed case of COVID-19, we will provide families with a daily email update that will also be posted under covid updates on our website.  We will phone those who do not have e mails. Should the condition of any resident change, their family will be notified by phone immediately.


Facetime, zoom and in person visits have been halted temporarily while staff work to ensure all residents are monitored and cared for thru isolation.




BC’s Medical Health Officer and CDC have been notified.  We are following protocols established by the Health Authority, the Office of the Provincial Health Officer and BC Center for Disease Control.


We will continue to act upon their latest advice, and will adapt our operations as necessary and recommended.




All deliveries will be received at the lobby entrance vestibule. This includes medication deliveries from pharmacies,  other gifts and mail. All items will be held in isolation for 24 hours, sanitized and delivered directly to the residents’ suite.  Groceries for Independent and assisted living may still be delivered.


When dropping items off, we would ask that families please follow the following guidelines to ensure loved ones will receive their deliveries in a timely manner:

  1. Please use plastic bags, not reusable bags;
  2. Please label all bags with the resident’s name and suite number;
  3. In consideration of staff-to-resident priorities as well as infection control, please try to limit drop offs to essential items; and.
  4. If possible, please sanitize the items before dropping off. We will re-sanitize as well to be safe.




We wish to thank families and loved ones in advance for their anticipated patience and cooperation.   Emails or calls may not be returned as quickly as normal as we work with health authorities to ensure constant care for the residents.