Hi Everyone:

We hope you all had a nice weekend & are all staying safe and healthy!

We are still happy to tell you that there are no cases of reported outbreak nor signs nor symptoms of COVID-19 in any of our residents or staff here at Rosemary Heights Seniors’ Village.  Should the status of our community change in any respect, please know we will immediately contact families.

We continue to follow the direction of our public health officials to the letter and have full infection prevention and control precautions in place. Staff continue to monitor residents closely and are ensuring the following protocols are being adhered to.

Access to Rosemary Heights

Just a reminder to everyone that we remain on lock down at Rosemary Heights Seniors Village. We continue to ask everyone to be respectful of this measure as it is for resident and staff safety. At NO time is visiting in our main door way or outside an option. Even if physical distancing and PPE is used. The Public Health Officer in BC is stating we still need to have these measures in place.

Recreation

At this time, we are asking to please visit with your loved one over the phone or via Skype/Face Time only. You will be asked to leave immediately if these precautionary measures are not followed. Thank you for your understanding and helping put your family members and our staff’s health and safety first.

We are encouraging family members and loved ones to connect with your family member via telephone call, or FACETIME or SKYPE. Please reach out to Jaylene, our Recreation Manager, by e-mail at jsmillie@retirementconcepts.com or call her at (778) 545-5000 ext 1007 to set up a schedule.

Hair Salon

The hair salon will remain closed until further notice.

Deliveries and Drop-offs:

Do not call your loved one to come to the door when you are dropping off items, and please ensure the deliveries you drop off are within easy lifting (a 5lb box is over the top for our staff to lift). We have one main entrance & the main doorway must be clear for people to safely drop off items.

All deliveries will be sanitized and delivered directly to the resident’s suites.

Just a reminder dropping off items; Monday-Friday 10am-2pm, and Saturday 1-3pm only, closed to all Sunday deliveries:

  1. Please use plastic bags, no reusable bags.
  2. Make sure to label all bags with resident name and room number.  No heavy deliveries
  3. Try to limit drop offs to essential items – as we are inundated with drop-offs.
  4. Please sanitize, if possible, the items before dropping off. We will re-sanitize as well to be safe. 

Reminders for your loved one to Stay Safe:

Again, the following four points are so critical to discuss with your loved ones. Please help us by reminding each resident daily of the following four items:

  1. Practice social distancing (6 feet apart)
  2. Perform proper Hand Hygiene (Wash hands frequently for 20 seconds with the alcohol-based sanitizer or soap and hot water) 20 second or greater is so important.
  3. Avoid touching eyes, nose and mouth
  4. If exhibiting any symptoms (fever, cough and difficulty breathing) please alert staff immediately.

A big thank you to everyone for working so hard to keep us all safe and healthy, as well as for the kindness, understanding and support you share.

Stay Safe, stay calm, & stay kind,

– Your team at Rosemary Heights Seniors Village (RHSV)