Hi Everyone:

We hope you are all staying safe and healthy!

Much of this information may already be known, but we continue to keep open lines of communication which we believe is very important while caring for your loved ones.

We are still happy to tell you that there are no cases of reported outbreak nor signs nor symptoms of COVID-19 in any of our residents or staff here at Rosemary Heights Seniors’ Village.

Should the status of our community change in any respect, please know we will immediately contact families.

A gentle reminder that although some restrictions have begun to relax, we are still following the direction of our provincial Health Officer, Dr. Bonnie Henry, and our no visitor policy remains in place. We understand your eagerness to come and visit your loved ones but at this time our no visitor policy remains the same. Thank you for understanding during this difficult period of time.


As of yesterday, we have started small group activities in Long Term Care and Assisted Living and are very excited about this (as is all of the residents). These activities will be hosted by our Al & LTC Recreation Aides and will be adhering to all precautionary measures such as prescreening questions, social distancing, and thorough sanitization of the activity space before and after each activity.

For families that have loved ones in IL/AL, please remind and motivate your loved ones to participate & sign up for these different activities.

Last week, a number of our residents enjoyed outside walks in the beautiful sunny weather, with our super fun Recreation team member Tammy (she is the masked banditJ).  Each resident is still being monitored with temperature & well being checks twice a day.

At this time, we are asking to please visit with your loved one over the phone or via Skype/Face Time only. At NO time is visiting in our main door way or outside an option. You will be asked to leave immediately if these precautionary measures are not followed. Thank you for your understanding and helping put your family members and our staff’s health and safety first.

We are encouraging family members and loved ones to connect with your family member via telephone call, or FACETIME or SKYPE. Please reach out to Jaylene, our Recreation Manager, by e-mail at jsmillie@retirementconcepts.com or call her at (778) 545-5000 ext 1007 to set up a schedule.

Hair Salon

The hair salon will remain closed until further notice.

Deliveries and Drop-offs:

Do not call your loved one to come to the door when you are dropping off items, and please ensure the deliveries you drop off are within easy lifting (a 5lb box is over the top for our staff to lift). We have one main entrance & the main doorway must be clear for people to safely drop off items.

All deliveries will be received at the front entrance. This includes groceries, medications, gifts. All will be sanitized and delivered directly to the resident’s suites. 

Just a reminder dropping off items; Monday-Friday 10am-2pm, and Saturday 1-3pm only, closed to all Sunday deliveries:

  1. Please use plastic bags, no reusable bags.
  2. Make sure to label all bags with resident name and room number.  No heavy deliveries
  3. Try to limit drop offs to essential items – as we are inundated with drop-offs.
  4. Please sanitize, if possible, the items before dropping off. We will re-sanitize as well to be safe. 

Reminders for your loved one to Stay Safe:

Again, the following four points are so critical to discuss with your loved ones. Please help us by reminding each resident daily of the following four items:

  1. Practice social distancing (6 feet apart)
  2. Perform proper Hand Hygiene (Wash hands frequently for 20 seconds with the alcohol-based sanitizer or soap and hot water) 20 second or greater is so important.
  3. Avoid touching eyes, nose and mouth
  4. If exhibiting any symptoms (fever, cough and difficulty breathing) please alert staff immediately.

A big thank you to everyone for working so hard to keep us all safe and healthy, as well as for the kindness, understanding and support you share.

Stay Safe, stay calm, & stay kind,

– Your team at Rosemary Heights Seniors Village (RHSV)