Hello Everyone!

Once again, we are happy and thankful to report NO RESIDENTS or staff are presenting COVID-19 signs or symptoms at Rosemary Heights Seniors Village.

As the Province proceeds toward Phase 3 (https://news.gov.bc.ca/releases/2020HLTH0211-001207)  there is a lot of excitement and anticipation about having visits at our homePlease note that we continue to follow the direction of our provincial Health Officer, Dr. Bonnie Henry, and our NO VISITOR policy will remain in place.

Everyone should have received an email with information for these visits and instructions on how to apply for one last week. The process is the same for both the Assisted Living and the Complex Care.  For all the families that have booked visits for this week or next, please send your next visits requests to the email address below.

The Leadership Team/Emergency Response Team have been working collectively on a safe plan to allow families back into our home for visits, and following is a list of important community considerations:

While we begin Stage 1 of our Visitation Plan, we are proceeding very cautiously.  Depending on the success of Stage 1, we will move to Stage 2 which will include increasing the amount of daily visits/visitors.  You, as family members play a key role in the success of this plan.  As we all work together toward successful visits, should any family member not adhere to the safety parameters that we have in place, you will be asked to leave and escorted out immediately and may affect future visits.

Prevention Protocols

We are continuing to follow the direction of our public health officials and have infection prevention and control precautions in place.

Should the status of Rosemary Heights change in any respect, please know we will contact families immediately.

Please note; we will be sending the update every Monday, and we welcome you to share this with all your other family members and can also be viewed at: https://www.retirementconcepts.com/covid-19-updates

We are encouraging family members and loved ones to still connect with your family member via telephone call, or FACETIME or SKYPE. Please reach out to Jaylene, our Recreation Manager, by e-mail at jsmillie@retirementconcepts.com or call her at (778) 545-5000 ext 1007 to set up a schedule.

We continue to ask everyone to be respectful of this measure as it is for resident and staff safety. At NO time is visiting in our main door way or outside an option. Even if physical distancing and PPE is used. The Public Health Officer in BC is stating we still need to have these measures in place.

You will be asked to leave immediately if these precautionary measures are not followed. Thank you for your understanding and helping put your family members and our staff’s health and safety first.

Deliveries and Drop-offs:

All deliveries will be sanitized and delivered directly to the resident’s suites.   Delivery times are below

Monday-Friday 10am-2pm, and Saturday 1-3pm only, closed to all Sunday deliveries:

  1. Please use plastic bags, no reusable bags.
  2. Make sure to label all bags with resident name and room number.  No heavy deliveries
  3. Try to limit drop offs to essential items – as we are inundated with drop-offs.

Please do not drop off items after hours, we do not have staff to be able to accept it and may be left outside until the designated time listed, if you do, you will be taking your chances & we will not be responsible for anything that is left after hours.

Reminders for your loved one to Stay Safe:

Again, the following four points are so critical to discuss with your loved ones. Please help us by reminding each resident daily of the following four items:

  1. Practice social distancing (6 feet apart)
  2. Perform proper Hand Hygiene (Wash hands frequently for 20 seconds with the alcohol-based sanitizer or soap and hot water) 20 second or greater is so important.
  3. Avoid touching eyes, nose and mouth
  4. If exhibiting any symptoms (fever, cough and difficulty breathing) please alert staff immediately.

I know it will be a big relief to many to be able to participate in scheduled visits with their loved ones in the weeks to come. This has been an extremely difficult time, and everyone at Rosemary Heights wants to say how much we appreciate your kindness, cooperation, and support through it all.

Stay Safe, stay calm, & stay kind,

– Your team at Rosemary Heights Seniors Village (RHSV)