Good morning everyone,

As reported previously we have had ONE positive COVID exposure with a staff member & are unsure how it was transmitted and even though we are not officially on an outbreak, we still need to adhere the safety protocols. 

The focus currently is on long term care floors (both 1st & 2nd).  We have been advised to cancel all recreation programs, in person visits, and cohort residents on their respectful floors with dining rooms remaining open for now, if this changes please note we will notify you immediately.  

We have been advised to isolate & swab any resident that displays mild symptoms and we swabbed 3 residents this morning and are awaiting the results.  Please note if your family members test positive for COVID 19 you will get a direct phone call.   Once we learn of these results I will update everyone.

We are not permitted to have any visitors into the building (this includes assisted living & long term care) at this time except for essential visitors.

The exposure DOES NOT impact any assisted living residents at this time.  I have already communicate this information to the residents in AL & welcome you to share this update with them over the phone when you speak with them.

Only Assisted Living (AL) residents will be permitted to leave & visit your loved ones AWAY from Rosemary Heights and NO VISITOR will be permitted in the building unless your family member is deemed essential (and they should know if they are).  If the status of RHSV changes, we will let you know.

Our AL dining room will remain open and recreation programs will resume on Monday April 19th as long as our status does not change.

As a reminder, the vaccine is not 100% effective, and there are new variants going around that may not be prevented by current vaccines. Please remember we must remain vigilant with safety protocols, practice of hand hygiene, & WEAR a mask when out in the general public.

Below is a message from Fraser Health:

April 16, 2021

Dear Residents and Families of Rosemary Heights Seniors Village,

We are writing to notify you that someone at Rosemary Heights Seniors Village was diagnosed with COVID-19. The Fraser Health enhanced monitoring team is working with the staff and medical staff at the home to identify anyone who may have been exposed and to take steps to protect the health of all residents, staff and medical staff.

Our Medical Health Officer has not declared a COVID-19 outbreak at this time. This exposure does not mean that your family member is sick with COVID-19. Residents, staff and medical staff will be screened twice-daily for any signs of illness. Those who develop symptoms will be isolated, tested for COVID-19 and provided the care they need. The health and safety of residents, staff and medical staff is our first priority and a responsibility we take very seriously.

To date, as part of our proactive management, Fraser Health has worked to ensure enhanced measures are in place to prevent the spread of COVID-19 at this home. We know that staying away from your loved one is very difficult and we appreciate that you are cooperating with this request with the goal of keeping residents, staff and medical staff healthy. Staff and medical staff at this home will continue to provide care and services to our residents to enhance their safety and well-being while maintaining routines where it is safe to do so. We will also keep you up-to-date on any changes related to your family member’s health status.

For general information about COVID-19, call 8-1-1, or visit HealthLinkBC: https://www.healthlinkbc.ca/health-feature/coronavirus-covid-19.

Deliveries 

**Delivery hours are between 9am- 3pm, Mon-Sat and closed Sundays**

All deliveries will be received at the lobby entrance vestibule. This includes medication deliveries from pharmacies, other gifts and mail. All items will be sanitized and delivered directly to the residents’ suite.

  1. Please use plastic bags, not reusable bags;
  2. Please label all bags with the resident’s name and suite number;
  3. In consideration of staff-to-resident priorities as well as infection control, please try to limit drop offs to essential items; and.
  4. If possible, please sanitize the items before dropping off. We will re-sanitize as well to be safe. 

Please do not drop off items after hours, we do not have staff to be able to accept it and may be left outside until the designated time listed, if you do, you will be taking your chances & we will not be responsible for anything that is left after hours.

We ask that families share this information with all parties you believe will be in contact with your loved one. 

Take care, and let’s take care of each other.

If you have any questions or general inquiries, please do not hesitate to reach out and will try my best to reply in a timely manner, I appreciate your patience & understanding. 

Remember to wear sunscreen as it is supposed to get really warm today, drink plenty of water, wash your hands & enjoy this new day!!

 My warmest regards, 

Maggie Amirani | General Manager

mamirani@retirementconcepts.com