Dear Renfrew Care Centre Residents, Families and Staff:

We thank each and every one of our residents, staff and you, the families and friends, for your continuous support and understanding as we navigate thru this pandemic.

As we had to temporarily remove the community phone for the safety of the residents, we have now implemented a booking program for phone calls with your loved one. We will be using a cordless phone that a staff member will take to residents which will enable us to ensure proper sanitization between uses. To book your time, Please email Rcc-recreation@retirementconcepts.com or call 604.255.7723 ext 135. Please be patient as we are expecting this to be a busy program. Thank you so much for your understanding and support.


We have had some staff and residents cleared of COVID-19, today we are reporting that 21 residents and 2 staff are currently COVID-19 positive.

Should your loved one need to be tested, you will be contacted by phone and kept up to date on any results. General results will be updated in these emails.

We understand the below information may seem repetitive, however we want to ensure we communicate often and that our families have quick and easy access to this information should they need to contact us. These communications are also posted to our website after they are sent out to you. If you have other family or friends that wish to be updated, please feel free to direct them to www.retirementconcepts.com

The staff members are at home isolating and families of residents that have tested positive have been notified. Staff that have been cleared by the health authorities and are well, have come back to work.

We thank them for their dedication and love for their Renfrew family.

Staff will continue to wear personal protective equipment and we have implemented additional outbreak control measures that aim to prevent the spread of respiratory illnesses. This includes placing the second, third, fourth and fifth floors on outbreak precautions and enhanced surveillance to ensure the safety of our residents and staff. We will also limit interactions where necessary, such as meal times (meals will be delivered to resident’s rooms) and visits to Renfrew Care Centre will not be possible at this time.

These measures will continue for the foreseeable future to ensure the safety of your loved ones.

VCH Public Health continues to work closely with Renfrew Care Centre to determine which staff and residents may have been exposed in order to prevent further infections. We assure you that if your family member, or person you are the primary contact for, is diagnosed with COVID-19 you will be contacted directly by phone and they will receive the care they need.

We have heard concerns from some families about possible language barriers. We do have several staff that speak multiple languages and they do communicate in the language most comfortable for the resident whenever possible.

We recognize that this is a challenging time and we appreciate your patience and support. Please know that we will keep you informed about the safety and well-being of your loved ones. We remain committed to the health and safety of residents, families and staff and we are all working diligently to control this outbreak.

For further information on COVID-19 visit the Vancouver Coastal Health information page http://www.vch.ca/covid-19 or call HealthLink BC by dialing 8-1-1.

For families with any outstanding questions, or who require emotional support or assistance navigating the Healthcare System, please contact the PHC/VCH LTC Family Support Line at 1-844-824-2219 or 604-875-4953.  Please note that the PHC/VCH LTC Family Support Line cannot provide specific resident status reports.

For information regarding the status of a resident at Renfrew Care Centre, please contact

Ying Chow, General Manager, Renfrew Care Centre, at: 604-216-2330 (direct line) or 604-255-7723 ext 145


Alternatively, you may also contact Simi Sharma, Regional Director of Operations at ssharma@wcshm.com or 1-604-375-0774