Dear Renfrew Care Centre Residents, Families and Staff:

As we had to temporarily remove the community phone for the safety of the residents, we have now implemented a booking program for phone calls with your loved one. We will be using a cordless phone that a staff member will take to residents which will enable us to ensure proper sanitization between uses. To book your time, Please email Rcc-recreation@retirementconcepts.com or call 604.255.7723 ext 135. Please be patient as we are expecting this to be a busy program. Thank you so much for your understanding and support.

Renfrew Care Centre works closely with Vancouver Costal Health authority to ensure proper and timely information is released to all family, emergency contacts and staff.

To ensure accurate accounting is delivered, the number of residents and or staff that are COVID-19 positive, will be presented in the Monday to Friday emails only.

Please rest assured that should anyone test positive for COVID-19 over a weekend, the family of that resident will be contacted immediately.

Some staff and residents have been cleared, we will update numbers again on Monday.

Affected floors remain on droplet precaution, and all staff and residents from those floors have been tested for COVID-19.  If your family member, or person you are the primary contact for, is diagnosed with COVID-19 you will be contacted directly by phone.

Staff continue to wear personal protective equipment. We have also implemented additional outbreak control measures that aim to prevent the spread of respiratory illnesses. These measures include halting general visitation, meal delivery to certain suites, social distancing as well as limiting interactions. These measures will continue for the foreseeable future to ensure the safety of your loved ones, as well as our staff.

We recognize that this is a challenging time and we appreciate your patience and support. We assure you that we remain committed to the health and safety of residents, families and staff and that we are all working diligently to control this outbreak.

Please know that we will keep you informed about the safety and well-being of your loved ones.

 For further information on COVID-19 visit the Vancouver Coastal Health information page http://www.vch.ca/covid-19 or call HealthLink BC by dialing 8-1-1.

For families with any outstanding questions, or who require emotional support or assistance navigating the Healthcare System, please contact the PHC/VCH LTC Family Support Line at 1-844-824-2219 or 604-875-4953.  Please note that the PHC/VCH LTC Family Support Line cannot provide specific resident status reports.

For information regarding the status of a resident at Renfrew Care Centre, please contact Ying Chow, General Manager, Renfrew Care Centre, at: 604-216-2330 (direct line) or 604-255-7723 ext 145.

Alternatively, you may also contact Simi Sharma, Regional Director of Operations at ssharma@wcshm.com or 1-604-375-0774