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Hello families and friends of Peace Portal Seniors Village,

We are pleased to inform you that we do not have any symptomatic residents or staff at this time.  We still have 1 resident on the first floor with a confirmed case of Covid-19. The resident is showing no symptoms, and is resting comfortably. We have received results for all other tested residents and staff and they are negative. We still have 1 team member who is positive, and is self-isolating at home. As a precaution, the Medical Health Officer has requested another round of point prevalence testing for the residents nearest to the current positive case on the 1st floor as well as staff working with that group of residents. This will be occurring on Thursday, November 19th. Results will be available within 24-48 hours after testing.

Until further notice, the dining room has been closed, family visitations have been cancelled, and all group activities have been paused.

Communication

We will continue to communicate with all families via email on a daily basis. In the event of a positive Covid-19 test result for a staff member or resident, we will provide all families of residents with a daily email update that will be also be posted under Retirement Concepts Covid-19 updates on our websites. We will also phone the families of residents if their loved one has tested positive. Should the condition of any specific resident changes, their family and loved one will be notified immediately.

To inquire about facetime/skype or phone calls, please contact: Sandra Kaethler at skaethler@retirementconcepts.com. At this time we will only be able to offer virtual visits on the 2nd floor until Fraser Health can advise us of what protocols can be in place for 1st floor.

Protocols

BC’s Medical Health Officer has been notified, and the Peace Portal Seniors Village is following protocols established by the Office of the Provincial Health Officer and BC Center for Disease Control.

We will continue to act upon the latest advice of BC’s health ministry, and will adapt our operations as necessary and recommended.

Deliveries Monday – Sunday: 10am – 2pm.

All deliveries will be received at the lobby entrance vestibule. Only if necessary, this includes medications deliveries from pharmacy, floral, gifts and mail. All items will be held in isolation for 24 hours, sanitized and delivered directly to the residents’ suite.

Dropping items off: We would ask that families please follow these guidelines to ensure loved ones will receive their deliveries in a timely manner.

  1. Please use plastic bags; no reusable bags
  2. Make sure to label all bags with resident name and suite number.
  3. Try to limit drop offs to essential items, for infection control and in consideration of staff to resident care priorities.
  4. Please sanitize, if possible, the items before dropping off. We will re-sanitize as well to be safe.

 

We know that this is a stressful time and we want to ensure we keep everyone healthy, and we will continue with the safety protocols even if some feel they are extreme, this is what we need to do right now.

We wish to thank the families who continue to send us positive, thoughtful kind words of encouragement and we thank you in advance for their anticipated patience and understanding, we do know how stressful this situation can be for you & especially for our residents.

We also wish to acknowledge our entire leadership and front line team for their untiring efforts and support to ensure the safety of our loved ones

If you have any further questions or inquiries, please don’t hesitate to reach out to either myself or Dupinder Saran who is our Director of Care.  (dsaran@retirementconcepts.com)

Wishing each of you continued safety and excellent health.

The Peace Portal Seniors Village Team