We hope that everyone is staying safe and healthy!
In spite of the fact that no residents are presenting COVID-19 signs or symptoms, we remain to continue to restrict all visitors at Maple Ridge Seniors Village out of an abundance of caution. We know that continues to be an anxious period for residents, families and loved-ones – but we ask that everyone be respectful of this measure, for resident and staff safety.
Should the status of this facility change in any respect, please know that we will immediately contact families.
We are following the direction of our public health officials to the letter, and have full infection prevention and control precautions in place. Staff continue to monitor residents closely and are ensuring the following protocols are being adhered to:
• restricting ALL visitors from the premises
• ensuring no staff member is working in multiple facilities
• staff are working strictly within an assigned unit and not multiple units
• staff are removing outside clothing and footwear before entering the premises
• staff are screened for their temperature upon entrance to the building, and midway through their shift
• social distancing is occurring among residents in each facility, including during mealtimes
• appropriate application and removal of personal protective equipment (PPE), and the use of individual slings (cloth component of a personal lift).
• ensuring ongoing, environmental cleaning and increased frequency of high touch surfaces in order to break the chain of infection
• staff and residents are committed to regular/proper hand hygiene to break the chain of infection, by washing their hands with soap and water and applying hand sanitizer.
Some residents/tenants require access to essential services such as foot care, renal dialysis and other community-based professionals (e.g. Community Health Nurse (CHN), Physiotherapist, Occupational Therapist, Social Worker etc.).
Access to these essential services is permissible when the goals of care discussions between health care team members (e.g. MRP, resident & family/substitute decision-maker, care staff) confirm this is essential.
• All essential medical services personnel:
o will be screened at the beginning and end of the visit as per FH staff screening guidelines
o will use full Personal Protective Equipment (PPE) for Droplet Precautions e.g. wear surgical/procedure face mask, eye protection, gown and gloves and perform hand hygiene as per 4 moments of hand hygiene
*To help conserve PPE only change a surgical/procedure mask when leaving the resident/tenant area unless it’s wet, damaged or visibly dirty. If mask is touched, clean hands immediately. Eye protection (e.g. googles) can be reused. Clean eye protection when leaving resident/tenant area or when visibly soiled. If eye protection touched, clean hands immediately.
• Care home staff will monitor the essential medical services personnel donning and doffing of PPE to ensure technique and Infection Prevention and Control Guidelines properly followed
• Foot care nurses:
o will visit when deemed essential (toe nail is causing a wound and the resident has high risk comorbidities e.g. diabetes mellitus, peripheral vascular disease)
o will clean and disinfect surfaces used for the appointment with hospital grade disinfectant
o will follow sterilization of shared instruments as per reprocessing guideline
o can attend multiple sites in a day; plan to visit outbreak facility/site last
The Recreation staff are conducting small group (5 to 6 people) activities while using physical distancing practices. The Recreation staff are also going room-to-room each day to check on each resident and to drop off activities to keep resident minds sharp. Again, please remind and motivate your loved ones to participate in these different activities. To the extent staff are able to facilitate Facetime and Skype for residents they are doing so, amidst their other duties. Please reach out to (Recreation manager/team) by e-mail at or call her at to set up a schedule. She will be happy to confirm a date and time to connect you with your loved-one.
For Long Term Care: We have provided more feeding chairs and tables to observe social distancing during mealtimes.
All deliveries will be received at the front desk. This includes groceries, medications, gifts. All will be sanitized and delivered directly to the resident’s suites. IF you prefer to come and get them yourself, please let the front desk know.
Dropping items off: We would ask that families please follow these guidelines as I am sure you want your parent or loved one to get their deliveries in a timely manner.
1. Please use plastic bags, no reusable bags
2. Make sure to label all bags with resident name and room number
3. Try to limit drop offs to essential items. There are days when staff are overwhelmed trying to keep up.
Dining Room: We have closed our dining area in AL /IL and have been providing take-out meals only from our dining room since March 26, 2020. We also have closed our seating area in the Bistro to observe the social distancing. Continental Breakfast/coffee/tea and snacks are still available for all AL/IL residents.
Reminders for your loved one to Stay Safe:
Again, the following four points are so critical to discuss with your loved ones. Please help us by reminding each resident daily of the following four items:
1. Practice social distancing (6 feet apart)
2. Perform proper Hand Hygiene (Wash hands frequently for 20 seconds with the alcohol-based sanitizer or soap and hot water) 20 second or greater is so important.
3. Avoid touching eyes, nose and mouth
4. If exhibiting any symptoms (fever, cough and difficulty breathing) please alert staff immediately.
We want to thank everyone for their cooperation and patience during this difficult period.