Hello Everyone:

As communicated on May 19^th, we are pleased to inform you that the Medical Officer of Health (MOH) has lifted the outbreak status at Monterey Senior’s Village. We have resumed back to our Community Update schedule. However, we recognize that this is an anxious time for you and your families, and we hope that by continuing to send out updates, we can provide some reassurance to you on the care of your loved-one.

Community Update

Monterey Lost and Found – There are many items in the Lost and Found located at the main reception. Please note that we will be donating these items from the Lost & Found to a local charity on June 30, 2021. We politely ask that you stop by the reception to see if any of the items may belong to you or your loved one. We will also be going room to room at the beginning of June to see if residents may recognize some personal items.

Updated Visitation Guidelines – As we continue to follow all public health measures, we want to take the time to update everyone on the new guidelines being introduced May 31^st –

1. Indoor access for essential family/support person(s):

• Residents or agents may name up to four individuals for this role.
• Individuals may be minors.
• These persons may be a family member, friend, companion (privately paid or volunteer), support worker (privately paid or volunteer), or any other person identified by the resident, including minors.
• Children under 14 years of age must be accompanied.

2. Access to other visitors in extenuating circumstances will be reviewed on a case by case basis:

• End of life
• Change in health status (due to medical/social/spiritual crisis)
• Pressing circumstances (including financial or legal matters, family crisis, etc.)

3. Outdoor social visits of up to 5 people, space permitting, in suitable spaces will be permitted.  Any requests over 5 people will be will be reviewed on a case by case basis.

4. It remains imperative that all persons entering or visiting Monterey:

• Understand the risk of exposure to COVID-19 (for self and others);
• Follow all related site processes and public health measures in place; and
• Remain vigilant in protecting themselves and others both while on site as well as off site.

5. Outbreak:

• Temporary limitations may occur in outbreak situations where threat of COVID-19 is imminent.
• In an outbreak, we may temporarily restrict visiting based on an assessment of the outbreak situation.

Those people that are responsible for maintaining the visitation list for their loved one will be contacted by the receptionist to ensure it is accurate and that up to four individuals are listed.

Essential Visitation Process and Protocols

Visiting hours at Monterey Seniors Village are between 8:00 am–8:00 pm daily, seven (7) days per week.

All essential visits can be reserved by calling Monterey reception at least 24-hours prior, at 403-207-2929 to book your visit.  Unfortunately we cannot accept walk-ins unless it is of an urgent nature.

A reservation is not required if you would like to take your loved one offsite for an appointment or other essential reason, although community outings with residents are strongly discouraged at this time.  Please be aware that all protocols are still in effect when offsite such as full screening, social distancing, continuous masking, not touching your face and hand hygiene.

We also continue to offer scheduled virtual visits. Please contact our recreation department at montereylifestyles@retirementconcepts.com or 403-568-3105 to book an appointment.

Protocols

We continue to ensure ongoing deep cleaning and sanitization of the entire community, with additional housekeeping staff in all areas of the building, and enhanced cleaning in high touch areas. We will continue to act upon the latest advice of public health officials and adapt our operations as necessary and recommended, to reduce the risk of infection and transmission as much as possible.

Communication

Please know that should the condition of any resident change, their family will be notified immediately.

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