Hello Everyone:

We hope you are all staying safe and healthy!

NO RESIDENTS are presenting COVID-19 signs or symptoms at Monterey Seniors Village. However, we recognize that this is an anxious time for you and your families, and we hope that by continuing to send out updates, we can provide some reassurance to you on the care of your loved-one.

Family Visits

Visitations have been going very well, thank you to everyone for your patience and cooperation during this time.  We have been very busy scheduling everyone in, your loved ones truly appreciate your visits and gifts!

Just a friendly reminder, visiting hours at Monterey Seniors Village are between 8:00 am–8:00 pm daily, seven (7) days per week.

All visits can be reserved by calling Monterey reception at least 24-hours before your visit, at 403-207-2929 to book your visit.  Unfortunately we cannot accept walk-ins unless it is of an urgent nature.

A reservation is not required if you would like to take your loved one offsite for an appointment, outing or family visit.  Please be aware that all protocols are still in effect when offsite such as full screening, social distancing, continuous masking, not touching your face and hand hygiene.  If a visit is longer than 24 hours, your loved one will be required to self-isolate for two weeks for precautionary reasons.

The following revised parameters are currently in effect for indoor and outdoor visits:

• Up to two people can visit in a resident room, not including the resident, if physical distancing can be maintained. In end of life circumstances, up to three people at one time, not including the resident, is permitted.
• Only one designated family/support person is permitted a time in shared care areas such as a dining room or bathing room.
• Where permitted, groupings in designated indoor spaces should be limited to three, including the resident. These designated spaces will be marked throughout the site.
• Up to five people, including the resident, per grouping is permitted for outdoor visits, if physical distancing can be maintained.
• Gifts: Family/support persons and visitors are permitted to bring gifts, which now include homemade or purchased food and flowers/plants.

All items are required to be cleaned and disinfected by the individual and left on the designated table outside the main entrance.

All designated family/support persons and visitors must:

1. Undergo Active Health Assessment Screening at entry and self-check for symptoms throughout visit.
2. Be educated on and adhere to Safe Visiting Practices and related site policies that include hand hygiene and screening.
3. Only visit with the resident(s) they are supporting.
4. Wear a mask and gown continuously indoors; and a mask, if physical distancing cannot be maintained, outdoors.
5. Notify the operator of any symptoms that arise within 14 days of visiting with a resident.
6. Entry may be refused if there is reason to believe an individual is not abiding by these responsibilities.
7. Temporary limitations will still occur in situations where threat of COVID-19 is imminent at the site.

Resident Barbeques

We are happy to announce that we will be hosting a resident BBQ in August with lots of tasty food and beverages!  We would love to have family and guests join us, but unfortunately, due to the current circumstances, we are unable to accommodate guests during meal times, we do apologize for the inconvenience. This event will of course be properly distanced and all protocols followed.

Protocols

We continue to ensure ongoing deep cleaning and sanitization of the entire community, with additional housekeeping staff in all areas of the building, and enhanced cleaning in high touch areas. We will continue to act upon the latest advice of public health officials and adapt our operations as necessary and recommended, to reduce the risk of infection and transmission as much as possible.

Communication

Please know that should the condition of any resident change, their family will be notified immediately.

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