Hello Everyone:

We hope you are all staying safe and healthy!

NO RESIDENTS are presenting COVID-19 signs or symptoms at Monterey Seniors Village. However, we recognize that this is an anxious time for you and your families, and we hope that by sending out bi-weekly updates, we can provide some reassurance to you on the care of your loved-one.

Should the status of Monterey Seniors Village change in any respect, please know that we will immediately contact families.

Protocols

We are following the direction of our public health officials to the letter, and have full infection prevention and control precautions in place. Staff continue to monitor residents closely and are ensuring the following protocols are being adhered to:

• restricting ALL visitors from the premises
• ensuring no staff member is working in multiple facilities
• staff are working strictly within an assigned unit and not multiple units
• staff are removing outside clothing and footwear before entering the premises
• staff are screened for their temperature upon entrance to the building, and midway through their shift
• social distancing is occurring among residents in each facility, including during mealtimes
• appropriate application and removal of personal protective equipment (PPE), and the use of individual slings (cloth component of a personal lift).
• ensuring ongoing, environmental cleaning and increased frequency of high touch surfaces in order to break the chain of infection
• staff and residents are committed to regular/proper hand hygiene to break the chain of infection, by washing their hands with soap and water and applying hand sanitizer.

Recreation Program

The Recreation staff are conducting one on one activities while using physical distancing practices. The Recreation staff are also going room-to-room each day to check on each resident and to drop off activities to keep resident minds sharp. Again, please remind and motivate your loved ones to participate in these different activities. To the extent staff are able to facilitate Facetime and Skype for residents they are doing so, amidst their other duties. Please reach out to Recreation team by e-mail at montereylifestyles@retirementconcepts.com or call the team at 403-568-3105 to set up a schedule. We will be happy to confirm a date and time to connect you with your loved-one.

 Dining Room:

 We have set up socially distance friendly dining rooms. A temporary dining room has been set up on the third floor that accommodates 20 residents with priority to those with mobility issues (i.e. wheel chair bound, walker user). The main dining room has been modified to comply with the physical distancing guidelines as well.

 Deliveries and Drop Offs:

All deliveries will be received at the front screening desk. This includes groceries, medications, gifts. All will be sanitized and delivered directly to the resident’s suites.

Dropping items off: We would ask that families please follow these guidelines as we know families want their loved ones to receive items in a timely fashion:

1. Please use plastic bags, no reusable bags.
2. Make sure to label all bags with resident name and room number.
3. Try to limit drop offs to essential items – as we are inundated with drop-offs
4. Please sanitize, if possible, the items before dropping off. We will re-sanitize as well, out of an abundance of caution.

 Reminders for your loved one to Stay Safe:

 Again, the following four points are so critical to discuss with your loved ones. Please help us by reminding each resident daily of the following four items:

1. Practice social distancing (6 feet apart)
2. Perform proper Hand Hygiene (Wash hands frequently for 20 seconds with the alcohol-based sanitizer or soap and hot water) 20 second or greater is so important.
3. Avoid touching eyes, nose and mouth
4. If exhibiting any symptoms (fever, cough and difficulty breathing) please alert staff immediately.

 Thank You

We want to thank everyone for their cooperation and patience during this difficult period.