October 22, 2020


Hello everyone,

We continue to appreciate all that you and your loved ones are doing to heed the precautions put in place to alleviate risk of exposure to COVID-19.

I am relieved to tell you that there are no current cases of COVID-19, nor any signs or symptoms, in our residents or staff here at Maple Ridge Seniors Village.

We continue to follow the direction of our public health officials to the letter and have full infection prevention and control precautions in place. Our staff and Screeners have been educated on the current public health requirements, and will ensure the following protocols are being adhered to in order to keep our community safe.  We must enforce a minimum of two meters of safe physical distance between staff, clients and visitors, including in hallways and all communal areas.


Flu Season

 As we enter cold and flu season our staff continue to monitor residents closely.

Flu vaccinations were given to residents in our Residential Care on October 19th and to residents in our Independent Living and Assisted Living on October 20th.


Social Visits

 One (1) designated visitor per resident remains in effect.  Visits must be scheduled in advance with Recreation at mrsv-recreation@retirementconcepts.com.

Upon arrival for your visit, please ensure to wear your mask prior to entering the building.  You will be required to see our Screener at the front entrance to sign in and complete a pre-screening.  If visiting in our Residential Care, a gown and goggles will be provided.


Connecting Families

 In addition to in-person visits, we continue to connect families with their loved ones via, skype, facetime, messenger and telephone calls.

For more information contact Kim Knudsen, Manager of Recreation & Volunteer Services at kknudsen@retirementconcepts.com or call 604-476-4320.



 The Recreation team continues to provide a wide variety of activities for all to enjoy, and we are gearing up for the holiday season!

On this coming Election Day, Saturday, October 24th, we will have two colleagues on site that will have been trained as Electoral Officials.  They will ensure all residents who wish to vote, are provided the opportunity.



 For our meal services, we are pleased to say that all dining rooms remain open at this time.

Our kitchen staff are continuing to offer choices in meal preferences.  If a resident is in isolation, we have been taking their meal order by phone, and delivering to their suite.  Everyone – staff and residents alike – are doing a fabulous job at keeping everyone safe.


General Store

 The General Store stocks basics such as milk, juice, cookies, ice cream, toilet paper, snacks, bread, jams & laundry detergent. We have continued to remain open for those in need (one hour per day Mon- Fri) with safety parameters in place. Daily enhanced cleaning, and only 1 customer in the store at a time. All must sanitize hands upon entry into the store. Residents have the option to pay by cash or charge it to their suites.

Questions about the General Store? Contact Kim Knudsen at kknudsen@retirementconcepts.com.



 All deliveries will be received at the Screener desk. This includes groceries, medications, and gifts. All items will be sanitized and delivered directly to the resident’s suite.


Dropping off items

We would ask that families please follow these guidelines to ensure your parent or loved one receives their delivery in a timely manner:

  1. Please use plastic bags, no reusable bags
  2. Label all bags clearly with resident name and room number
  3. Please try to limit drop offs to essential items. There are days when staff are overwhelmed trying to keep up.


 Outside Visits

 Please find below a link to the BC Centre for Disease Control’s guidelines for Safer Social Interactions:



Independent Living and Assisted Living

Residents can engage in social and external activities that are aligned with general public health guidance.   Recommendations are to avoid large gatherings and stay away from other people who are ill. A gentle reminder that everyone should maintain safe physical distance at all times and wear a mask when in enclosed spaces such as transit or stores where safe physical distances cannot be maintained.


Residential Care

Residents are advised to limit their external activities and outside appointments to essential only (i.e. medically necessary).


A BIG THANK YOU to everyone for working so hard to keep us safe and healthy, as well as for the kindness, understanding and support you share.


Stay safe everyone.



The MRSV Leadership Team