Dear family members and friends,

We are thrilled to announce that our enhanced monitoring in Residential Care is officially over!  This morning we received confirmation from Public Health that we are cleared and can resume business as usual.

 

Visits

We know it has been a difficult two weeks but please allow us a day to reopen our community to family members and friends.  We look forward to seeing you soon!

Visits in all areas, including Essential Visitors, will resume as of tomorrow, Saturday, May 8th.  If you already had a visit scheduled for this weekend, we still have you on the list.  If you would like to confirm or book a new visit, please contact our Recreation Department by emailing:  mrsv-recreation@retirementconcepts.com.

Residents of our Independent/Assisted Living who have a spouse in Residential Care can resume visiting their spouse as of today, May 7th.

 

Mother’s Day

Not only are we excited to re-open our doors to family members and friends, we are so happy our visitors are allowed back in just in time for Mother’s Day!  We will be allowing extra visits over the weekend to ensure everyone has a chance to come and see Mum.

To celebrate with all of our residents, we are hosting a Mother’s Day Brunch on Saturday.

 

Meal Services 

All dining rooms in Residential Care are open.  We will return to regular meal service as of lunch today.

The dining room in our Independent/Assisted Living remains open.

 

Communication

We will go back to our regular weekly communication at this time.  Should the condition of any resident change, their family will be notified immediately.

 

How to Book a Visit or Outing

All visits and outings must be scheduled in advance through our Recreation Department, ideally 24 hours’ notice.  Please make your request by email at mrsv-recreation@retirementconcepts.com  and they will respond in the order in which the requests are received.

 

During your Visit

Please remember that all visits must take place in the resident’s room/suite, or the designated visiting area, which is our Boardroom.  Visitors are not to be in lounge areas, dining rooms or in any common areas where they may have contact with another resident.  If the resident is unable to stay in their room, please do your best to redirect them back into their room or move to one of our outdoor spaces.

While here for your visit you are able to take the resident for a walk or to one of our courtyards or balconies.  Please ensure you maintain a social distance from others at all times.  Residential Care residents must be signed out at the Nursing Station before leaving the floor.

To keep our residents and staff safe, the Screener will provide each of you a sanitizing kit when you are signing in.  Please use this at the end of the visit to clean every surface that you touched during your visit.

 

Food and Beverage

Visitors must wear their mask at all times during the visit and therefore cannot consume food or drinks.  You can absolutely bring in a treat or beverage for the resident to enjoy while you are there.

 

Outings

Residential Care:

If you would like to take a resident out, you must still schedule this in advance.  Please give us as much notice as possible, preferably by the day prior, so we can inform the staff appropriately.   Please specify if you would like the resident to be brought down to meet you at the main entrance, or if you would like to go to the resident’s room and bring them down yourself.  Please note each resident has a list of people who are authorized to take them out of the community.  If you are unsure if you are on this list, please confirm this with the primary contact of the resident as they would need to update our nursing team.

If the resident will be out for an extended period of time, you must arrange with the Nurse to have medications ready to take with you on the outing.  To reach the Nurse please call 604-466-3053.  First Floor is extension 1901, second floor is extension 1902 and third floor is extension 1903.

 Independent/Assisted Living:

You do not need to schedule an outing for our IL/AL residents because they are able to meet you out front or at the door.  Please arrange this directly with the resident.  If you need to come up to the suite to assist the resident prior to the outing then a scheduled visit is required.

 

Building Access

Access to our building is either by using an issued building access card or by pressing the intercom button at the parkade gate.

When scheduling your first visit, please let the Recreation Department know the number on your white building access card and we will ensure it is operational for your visit.  If you do not have a building access card please schedule your first visit during business hours of 9AM to 5PM and enter through our Main Entrance.  We can issue this to you and show you how to access the building for future visits. Please note only 1 building access card is issued per resident.

 

Entry Locations

This is a reminder that we have two entrances and Screener Desks.  Visitors for our Residential Care are to enter via the basement/parkade entrance.  Visitors of our Independent/Assisted Living are to enter via the main lobby.

 

Connecting Families

Our team is dedicated to ensuring our residents are able to connect to their families and loved ones.  We are continuing to offer assistance with virtual visits via FaceTime, Skype, Messenger, and WeChat and we can arrange for phone calls with your loved ones.

For more information please contact Recreation at mrsv-recreation@retirementconcepts.com or call 604-476-4320.

 

Deliveries

All deliveries will be received at the Screener desk. This includes groceries, medications, and gifts. All items will be sanitized and delivered directly to the resident’s suite.

Dropping off items

We would ask that families please follow these guidelines to ensure your parent or loved one receives their delivery in a timely manner:

  1. Please use plastic bags, no reusable bags
  2. Label all bags clearly with resident name and room number
  3. Please try to limit drop offs to essential items. There are days when staff are overwhelmed trying to keep up.

If you are dropping off valuable items, including money, do not leave this at the Screener desk.  This must be given directly to the resident, or a member of our Leadership Team.

 

Alzheimer’s Walk for Memories

In May Maple Ridge Seniors Village is taking part in the IG Wealth Management Walk for Alzheimer’s by hosting our own mini-walk for our residents on May 31st.  This fundraiser is raising funds for the Alzheimer Society of B.C.

If you can, please help us reach our goal and be a part of the movement to help ensure that British Columbians affected by dementia have access to support, education and information so they can live their best lives possible. As well as supporting people living with dementia and their families, donations will enable research into the causes of and cure for the disease.

Any amount truly makes a difference. We greatly appreciate your support and your help in making sure the vital work of the Alzheimer Society of B.C. continues.

Together, we make memories matter.

Please follow the link below to visit Maple Ridge Seniors Village’s event page:  http://www.alzgiving.ca/goto/MRSV

 

Bouquets for Baba

Over the last few weeks we have been so fortunate to receive several donations of flowers, primarily from Bouquets for Baba.  We have been giving the bouquets to our residents in Residential Care and have been overjoyed with the happiness, and tears of joy, that this gesture brings.  Each bouquet comes with an anonymous note from someone who simply wanted to brighten someone’s day.  We are truly grateful to be recipients of this program, and will continue to receive fresh flower bouquet donations for our residents every two weeks.

To learn more about Bouquets for Baba, or to donate, you can:

1)  Visit @BouquetsforBaba on Facebook

2)  Visit Maple Ridge Florist in person (22530 Dewdney Trunk Rd, Maple Ridge)

3)  Call Maple Ridge Florist and ask about the Bouquets for Baba program (604.467.3456)

Purchase one bouquet, give a bouquet each month, or give kindness all year.

Bouquets for Baba provides cheerful flower arrangements to seniors living in long-term, hospice, or palliative care. A thoughtful gesture to lift their spirits and brighten their day with colour, aroma and nature.

 

 

Once again, A BIG THANK YOU to everyone for working so hard to keep us safe and healthy, as well as for the kindness, understanding and support you share.

Sincerely,

The Maple Ridge Seniors Village (MRSV) Leadership Team and Staff