Dear residents, family members and friends,
We are happy to let all of you know that Public Health has declared us all clear. We know we were still business as usual so our day to day operations were not affected, but the period of enhanced monitoring is now officially over.
Below we are sharing the current COVID-19 guidelines for Long Term Care & Assisted Living. Please note that following the new guidelines and timelines announced by Dr. Bonnie Henry for the general public, there have not yet been any changes to our guidelines. We will let you all know as soon as we receive any updates for Long Term Care & Assisted Living communities.
COVID-19 GUIDELINES
Visits
All visits and outings must be scheduled in advance through our Recreation Department, ideally 24 hours’ notice. Please make your request by email at mrsv-recreation@retirementconcepts.com and they will respond in the order in which the requests are received.
Visitation times and frequencies are not limited, however, we request that families consider a reasonable limit to their visitation allowing other residents to also have visits booked.
For indoor visits we are limited to two (2) adults and one (1) child under the age of 18 per visit. Outdoor visits can be held in keeping up with provincial guidelines.
During your Visit
Please remember that all visits must take place in the resident’s room/suite, or the designated visiting area, which is our Boardroom. Visitors are not to be in lounge areas, dining rooms or in any common areas where they may have contact with another resident. If the resident is unable to stay in their room, please do your best to redirect them back into their room or move to one of our outdoor spaces.
While here for your visit you are able to take the resident for a walk or to one of our courtyards or balconies. Please ensure you maintain a social distance from others at all times. Residential Care residents must be signed out at the Nursing Station before leaving the floor.
To keep our residents and staff safe, the Screener will provide each of you a sanitizing kit when you are signing in. Please use this at the end of the visit to clean every surface that you touched during your visit.
Food and Beverage
Visitors must wear their mask at all times during the visit and therefore cannot consume food or drinks. You can absolutely bring in a treat or beverage for the resident to enjoy while you are there.
Outings
Residential Care:
If you would like to take a resident out, you must still schedule this in advance. Please give us as much notice as possible, preferably by the day prior, so we can inform the staff appropriately. Please specify if you would like the resident to be brought down to meet you at the main entrance, or if you would like to go to the resident’s room and bring them down yourself. Please note each resident has a list of people who are authorized to take them out of the community. If you are unsure if you are on this list, please confirm this with the primary contact of the resident as they would need to update our nursing team.
If the resident will be out for an extended period of time, you must arrange with the Nurse to have medications ready to take with you on the outing. To reach the Nurse please call 604-466-3053. First Floor is extension 1901, second floor is extension 1902 and third floor is extension 1903.
Independent/Assisted Living:
You do not need to schedule an outing for our IL/AL residents because they are able to meet you out front or at the door. Please arrange this directly with the resident. If you need to come up to the suite to assist the resident prior to the outing then a scheduled visit is required.
Building Access
Access to our building is either by using an issued building access card or by pressing the intercom button at the parkade gate.
If you do not have a building access card please visit Reception during business hours of 9AM to 5PM and we can issue this to you. Please note only 1 building access card is issued per resident. Additional cards are $25 each.
Entry Locations
For the safety of our residents and staff we have two entrances and Screener Desks. Visitors for our Residential Care are to enter via the basement/parkade entrance. Visitors of our Independent/Assisted Living are to enter via the main lobby.
Deliveries
All deliveries will be received at the Screener desk. This includes groceries, medications, and gifts. All items will be sanitized and delivered directly to the resident’s suite.
Dropping off items
We would ask that families please follow these guidelines to ensure your parent or loved one receives their delivery in a timely manner:
If you are dropping off valuable items, including money, do not leave this at the Screener desk. This must be given directly to the resident, or a member of our Leadership Team.
Connecting Families
Our team is dedicated to ensuring our residents are able to connect to their families and loved ones. We are continuing to offer assistance with virtual visits via FaceTime, Skype, Messenger, and WeChat and we can arrange for phone calls with your loved ones.
For more information contact our Recreation Department at mrsv-recreation@retirementconcepts.com or call 604-476-4320.
How to Reach Us
For Clinical/Care-related concerns in Residential Care, please contact Kristine Hipol, Director of Care at 604-476-4312 or khipol@retirementconcepts.com.
For Care/Support-related concerns in Assisted Living, please contact Arianna Fleet, AL Clinical Lead, at 604-476-4306 or afleet@retirementconcepts.com.
For Recreation questions, please contact Kim Knudsen, Manager of Recreation & Volunteer Services at 604-476-4320 or kknudsen@retirementconcepts.com.
For invoice or billing inquiries, please contact Anne Moncer, Admin Coordinator, at 604-476-4305 or amoncer@retirementconcepts.com.
In case of emergency, please contact Bianca Goldberg, General Manager, at 604-760-2209 or bgoldberg@retirementconcepts.com.
Once again, A BIG THANK YOU to everyone for working so hard to keep us safe and healthy, as well as for the kindness, understanding and support you share.
Sincerely,
The Maple Ridge Seniors Village (MRSV) Leadership Team and Staff