Dear residents, family members and friends,

Welcome back!  It has been wonderful welcoming family members and friends back into our building.  We appreciate everyone’s understanding and support as we adapt to the new visitation guidelines set by Public Health and Fraser Health Authority.

If you have any questions about the currently guidelines, please refer to the memo and FAQ documents that were emailed on March 30, 2021.  If you would like these documents to be resent to you, please make this request to Lindsay at lzylstra@retirementconcepts.com.

 

COVID-19 Update

We are happy to report there are no current cases of COVID-19 in our residents or staff here at Maple Ridge Seniors Village.

 

How to Book a Visit or Outing

All visits and outings must be scheduled in advance through our Recreation Department.  Please contact make your request by email at mrsv-recreation@retirementconcepts.com  and they will respond in the order in which the requests are received.

 

During your Visit

Please remember that all visits must take place in the resident’s room/suite, or the designated visiting area.  Visitors are not to be in our common areas where they may have contact with another resident.  If the resident is unable to stay in their room, please do your best to redirect them back into their room or move to one of our outdoor balconies or courtyards.

To keep our residents and staff safe, the Screener will provide each of you a sanitizing kit when you are signing in.  Please use this at the end of the visit to clean every surface that you touched during your visit.

 

Outings

Residential Care:  If you would like to take a resident out, you must still schedule this in advance.  Please give us as much notice as possible, preferably by the day prior, so we can inform the staff appropriately.   Please specify if you would like the resident to be brought down to meet you at the main entrance, or if you would like to go to the resident’s room and bring them down yourself.

Independent/Assisted Living:  You do not need to schedule an outing for our IL/AL residents because they are able to meet you out front or at the door.  Please arrange this directly with the resident.  If you need to come up to the suite to assist the resident prior to the outing then a scheduled visit is required.

At Maple Ridge Seniors Village we strongly recommend all residents follow the current Public Health Officer (PHO) order on gatherings and events.

All residents, please do not visit in the home of a family member or friend at this time.

For more detailed information on the current PHO order please visit the Government of BC website

https://www2.gov.bc.ca/gov/content/safety/emergency-preparedness-response-recovery/covid-19-provincial-support/restrictions#pho-order

 

Essential Visitors

Essential Visitors can continue to come as they did before the April 1st changes.  They will no longer be required to wear a gown and eye protection but will still be provided a medical-grade mask upon entry.

 

Building Access

Access to our building is either by using an issued building access card or by pressing the intercom button at the parkade gate.

When scheduling your first visit, please let the Recreation Department know the number on your white building access card and we will ensure it is operational for your visit.  If you do not have a building access card please schedule your first visit during business hours of 9AM to 5PM and enter through our Main Entrance.  We can issue this to you and show you how to access the building for future visits. Please note only 1 building access card is issued per resident.

 

Entry Locations

This is a reminder that we have two entrances and Screener Desks.  Visitors for our Residential Care are to enter via the basement/parkade entrance.  Visitors of our Independent/Assisted Living are to enter via the main lobby.

 

Connecting Families

Our team is dedicated to ensuring our residents are able to connect to their families and loved ones.  We are continuing to offer assistance with virtual visits via FaceTime, Skype, Messenger, and WeChat and we can arrange for phone calls with your loved ones.

For more information contact Kim Knudsen, Manager of Recreation & Volunteer Services at kknudsen@retirementconcepts.com or call 604-476-4320.

 

Deliveries

All deliveries will be received at the Screener desk. This includes groceries, medications, and gifts. All items will be sanitized and delivered directly to the resident’s suite.

Dropping off items

We would ask that families please follow these guidelines to ensure your parent or loved one receives their delivery in a timely manner:

  1. Please use plastic bags, no reusable bags
  2. Label all bags clearly with resident name and room number
  3. Please try to limit drop offs to essential items. There are days when staff are overwhelmed trying to keep up.

 

Once again, A BIG THANK YOU to everyone for working so hard to keep us safe and healthy, as well as for the kindness, understanding and support you share.

 

Sincerely,

The Maple Ridge Seniors Village (MRSV) Leadership Team and Staff