Dear family member and friends,

As communicated on April 25^th we have a staff member that has tested positive for COVID-19.  We swabbed all residents on our 1^st and 3^rd floors in our Residential Care and we are happy to report these results have all come back negative.  All staff swabs so far have come back negative.

No residents have any COVID-19 symptoms.

At this time our Residential Care floors remain on “enhanced monitoring” and we continue to follow all directions by Public Health.

The following protocols are in place:

• All residents on the 1^st and 3^rd floors in our Residential Care continue to isolate in their rooms until we are instructed otherwise by Public Health.
• Our 2^nd floor in Residential Care is also on “enhanced monitoring” but residents are not required to isolate in their rooms at this time.
• All staff are cohorting in their respective work areas/floors.
• All residents of Residential Care must remain on their home floor.
• All visits in Residential Care, including Essential Visitors, have been cancelled until further notice.
• All scheduled visitors and Essential Visitors of Independent/Assisted Living can continue to come on site, if they wish.
• Spouses living in Independent/Assisted Living cannot visit their spouse in Residential Care at this time.
• All group activities in Residential Care are on hold until we know more. We will revise our programming as appropriate to try to ensure your loved one still has some social stimulation through this period while we await further direction.
• Extra monitoring procedures have been put into place for our staff and residents.

Residents in our Independent/Assisted Living can continue their day to day routine as usual and have not been asked to remain on site at this time.  This may change with further direction from Public Health.

Screener Desks

Our priority at this time is the safety of our residents and preventing transmission. In order to further prevent transmission between areas of our building, we have set up two screener desks.  The screener desk at the main entrance is for our Independent/Assisted Living and the screener desk in our basement/parkade entrance is for our Residential Care.  If you need to pick up something from Residential Care, please enter through our parkade and see the screener desk just inside our basement entrance.  During this period of enhanced monitoring we are unable to bring any times from Residential Care through our main lobby in Assisted Living.  All outgoing items must come via the basement/parkade.

Communication

We will provide everyone with a daily email update and will share information as we receive it.  Should the condition of any resident change, their family will be notified immediately.

To inquire about facetime/skype or phone calls, please contact our Recreation Department at          mrsv-recreation@retirementconcepts.com or call 604-476-4320.

Meal Services 

The dining rooms on the 1^st and 3^rd floors in our Residential care are closed and residents are receiving room service.

The dining room on our 2^nd floor in Residential Care is open but they are using disposables.

The dining room in our Independent/Assisted Living remains open at this time.

Deliveries

Deliveries are still being accepted at the screener desk, however we ask that all non-essential deliveries for Residential Care be put on hold until further notice.  We will continue to accept all essential deliveries for Residential Care and all deliveries (essential and non-essential) for Independent/Assisted Living.

When dropping items off we ask families to please follow the guidelines below in order to ensure that your loved one gets their deliveries in a timely manner:

1. Please use plastic bags, no reusable bags
2. Make sure to label all bags with the resident’s name and room number
3. Please note if the package includes alcohol

All items will be sanitized and delivered directly to the resident’s suites.

We wish to thank staff, residents and families for their cooperation and understanding as we move through the next few days.

Please know that the care and safety of residents is our number one priority, and that we treat this situation very seriously.

The information shared above is the most recent update and there is no other information to share at this time.  Unless it is an emergency we ask that you please refrain from calling and allow us to care for your loved one.  If it is an emergency, please contact Bianca, our General Manager, at 604-760-2209.

Sincerely,

The Maple Ridge Seniors Village (MRSV) Leadership Team and Staff