Dear residents, family member and friends,

Our communication today is to keep you informed on everything that is happening at Maple Ridge Seniors Village.   One of our staff members is currently experiencing symptoms of COVID-19.  The staff member is being tested and we will update you once we have the results.

Out of the abundance of caution, we have gone ahead and put some safety protocols in place.

• All staff are cohorting in their respective work areas/floors.
• All scheduled visits in Residential Care have been cancelled until further notice.
• Essential Visitors of Residential Care may continue to visit as normal.
• All scheduled visitors and Essential Visitors of Independent/Assisted Living can continue to come on site, if they wish.
• Spouses living in Independent/Assisted Living cannot visit their spouse in Residential Care at this time.
• All group activities continue at this time.
• Extra monitoring procedures have been put into place for our staff and residents.

Currently none of our residents have been asked to isolate in their rooms but this may change if we are directed by Public Health to begin isolating.

No residents have any COVID-19 symptoms.

Communication

We will provide everyone with a daily email update and will share information as we receive it.  Should the condition of any resident change, their family will be notified immediately.

To inquire about facetime/skype or phone calls, please contact our Recreation Department at mrsv-recreation@retirementconcepts.com or call 604-476-4320.

Meal Services 

All dining rooms remain open at this time.  The dining rooms in Residential Care have switched to disposables.

Deliveries

We will continue to accept all deliveries at the screener desk.  This includes groceries, medications and gifts. All items will be sanitized and delivered directly to the resident’s suites.

When dropping items off we ask families to please follow the guidelines below in order to ensure that your loved one gets their deliveries in a timely manner:

1. Please use plastic bags, no reusable bags
2. Make sure to label all bags with the resident’s name and room number
3. Please note if the package includes alcohol

We wish to thank staff, residents and families for their cooperation and understanding as we move through the next few days.

Please know that the care and safety of residents is our number one priority, and that we treat this situation very seriously.

If you have any urgent questions or concerns, please contact Bianca, our General Manager at 604-760-2209.

Sincerely,

The Maple Ridge Seniors Village (MRSV) Leadership Team and Staff