July 27, 2020
It’s been more than a week since we have started our Family visits and we are adding Saturday visits in RC starting tomorrow. The experience and process has been great so far but please feel free to give us your feedback to help us improve and make it a wonderful experience for our residents and families.
We are in a planning stage to add Saturday visits in AL/IL.
We are very thankful for your patience as we move through scheduling of the families and sometime August we will have a new directions on the next phase of visitation for LTC/IL/AL. We will you all posted.
We continue to follow the direction of our public health officials to the letter and have full infection prevention and control precautions in place. Staff continue to monitor residents closely and are ensuring the following protocols are being adhered to.
Due to social distancing orders we are encouraging family members and loved ones to connect with your family member via telephone call, or FACETIME or SKYPE.
To inquire about facetime/skype or phone calls, please contact Kim Knudsen, Manager of Recreation & Volunteer Services at firstname.lastname@example.org or call 604-476-4320.
We continue to provide small group programs in RC and AL/IL, We’ve been enjoying some programming out in our beautiful courtyards and as the weather gets warmer, we will make sure to offer plenty of fluids for all residents. Families wishing to skype, facetime, or messenger with their loved ones are asked to contact Kim Knudsen at email@example.com.
For our meal services, we are still providing take-out service, which is running very well. Almost all of our residents have been able to come down to get their meals at lunch and dinner. We do have several residents whose mobility will not allow them do this, and for those residents, we are delivering right to their suites. The residents have been wonderfully patient as we continue to request physical distancing during this service, and we have maintained that residents come down to the dining room area at specific times depending on what part of the building they reside in.
Our kitchen staff are continuing to offer choices in meal preferences, as we did previously when resident dined in prior to COVID-19. If a resident is in isolation, we have been taking their meal order by phone, and delivering to their suite. Everyone – staff and residents alike – are doing a fabulous job at keeping everyone safe.
We are placing floor markers and arranging staffing to ensure that when we do, we will be able to keep everyone at a safe social distance.
In the meantime, the dining room is closed, and tray service is being delivered to each suite.
The General Store stocks basics such as milk, juice, cookies, ice cream, toilet paper, snacks, bread, jams & laundry detergent. We have continued to remain open for those in need (one hour per day Mon- Fri) with safety parameters in place. Daily enhanced cleaning, and only 1 customer in the store at a time. All must sanitize hands upon entry into the store. Residents have the option to pay by cash or charge it to their suites.
Questions about the General Store? Contact Kim Knudsen at firstname.lastname@example.org.
All deliveries will be received at the front desk. This includes groceries, medications, and gifts. All will be sanitized and delivered directly to the resident’s suites.
Dropping items off: We would ask that families please follow these guidelines as I am sure you want your parent or loved one to get their deliveries in a timely manner.
A BIG THANK YOU to everyone for working so hard to keep MRSV safe and healthy, as well as for the kindness, understanding and support you share.
Stay Safe everyone,
The MRSV Leadership Team