Hello Everyone

Our Family visits started July 15, 2020. The experience and process has been great so far. It’s been emotional from some family members to finally see their love ones after few months. The process for scheduling the visits remained same. Please feel free to give us feedback to help us improve and make it a wonderful experience for our residents and families.

 

As the Province begins the transition that will see some of the rules relaxed, a gentle reminder that we continue to follow the direction of our provincial Health Officer, Bonnie Henry, and our general no visitor policy remains in place. We continue to follow the direction of our public health officials to the letter and have full infection prevention and control precautions in place. Staff continue to monitor residents closely and are ensuring the following protocols are being adhered to.

Communication

To inquire about facetime/skype or phone calls, please contact Kim Knudsen, Manager of Recreation & Volunteer Services at kknudsen@retirementconcepts.com or call 604-476-4320.

Recreation

We continue to provide small group programs in RC and AL/IL. We’ve been enjoying some programming out in our beautiful courtyards and as the weather is getting warmer, we are providing plenty of fluids for all residents.

 

Meal Services 

For our meal services, we are still providing take-out service, which is running very well.  Almost all of our residents have been able to come down to get their meals at lunch and dinner.  We do have several residents whose mobility will not allow them do this, and for those residents, we are delivering right to their suites.  The residents have been wonderfully patient as we continue to request physical distancing during this service, and we have maintained that residents come down to the dining room area at specific times depending on what part of the building they reside in.

Our kitchen staff are continuing to offer choices in meal preferences, as we did previously when resident dined in prior to COVID-19.  In the meantime, the dining room is closed, and tray service is being delivered to each suite.

General store

The General Store stocks basics such as milk, juice, cookies, ice cream, toilet paper, snacks, bread, jams & laundry detergent. We have continued to remain open for those in need (one hour per day Mon- Fri) with safety parameters in place. Daily enhanced cleaning, and only 1 customer in the store at a time. All must sanitize hands upon entry into the store. Residents have the option to pay by cash or charge it to their suites. Questions about the General Store? Contact Kim Knudsen at kknudsen@retirementconcepts.com.

Deliveries

All deliveries will be received at the front desk. This includes groceries, medications, and gifts. All will be sanitized and delivered directly to the resident’s suites.

Dropping items off: We would ask that families please follow these guidelines as I am sure you want your parent or loved one to get their deliveries in a timely manner.

  1. Please use plastic bags, no reusable bags
  2. Make sure to label all bags with resident name and room number
  3. Try to limit drop offs to essential items. There are days when staff are overwhelmed trying to keep up.

A BIG THANK YOU to everyone for working so hard to keep MRSV safe and healthy, as well as for the kindness, understanding and support you share.

Stay Safe everyone,

Sincerely,

The MRSV Leadership Team