June 2, 2020

Hello Everyone,

We continue to appreciate all that you and your loved ones are doing to heed the precautions put in place to alleviate risk of exposure to COVID-19.

I am happy to tell you that there are no cases of reported outbreak nor signs nor symptoms of COVID-19 in any of our residents or staff here at Summerland Seniors’ Village.

The following is an excerpt from CBC news for your information and consideration: “But on Saturday, Henry warned there are still plenty of reasons to be cautious, and she asked people to especially avoid large crowds. Henry announced 11 new cases of the illness on Saturday, bringing the province’s total to 2,573. For the third time in a week, she said there were no additional deaths from COVID-19 in the previous 24-hour period.”

There are 228 active cases throughout the province. Thirty-five people are in hospital, five of them in acute care. As of 5 a.m. PT Monday, there were 90,947 confirmed and presumptive coronavirus cases in Canada, with 48,892 of those cases considered recovered or resolved. A CBC News tally of deaths based on provincial data, regional health information and CBC’s reporting stood at 7,358.

Communication

We would again like to take the time to thank families for understanding and following our requests regarding contacting their loved ones. Our care staff are very busy making sure that your loved ones are being well cared for and they are not able to answer family calls that are coming in frequently. Their phones have call bells on them that they must answer, so if they are continually on the phone, this disrupts the care of the residents. If you would like to have liberal access in speaking with your loved ones, perhaps you may consider having a phone placed in their rooms for a fee. We respectfully ask if you have questions to relay these to reception and they will pass your message on to care staff who will return your call as soon as they are able.

Recreation

The recreation team is working hard on scheduling some great fun small group activities for your loved ones in both LTC and AL/IL. These activities will be conducted while utilizing social distancing. The recreation staff has been directed to reduce visits to accommodate programming, so we are able to strike a balance between family visits and programming.

Meals

The Assisted Living Dining room will re-open as soon as we receive confirmation from Interior Health that our dining rooms may re-open with social distancing in mind. We have already staged the dining room and taped off the areas to ensure social distancing is in play. The Bistro will remain closed until further notice. We may need to look at 3 services instead of 2 to accommodate, so there may be some changes in mealtimes for your loved ones.

General store

The general store remains open, however; we are not permitting more than one person in the store at a time. The store remains well stocked and available for some treats and little necessities.

Deliveries

We remain asking that any deliveries come through the front door for sanitization. This is for both AL and LTC. For LTC, we are asking that only small items in single wrapping and single serving sizes are brought to LTC that may also be sanitized by wiping down. We are again reminding folks to please not leave things on the carts after 4:30 p.m.

I do understand that you are all really feeling this separation from your loved ones. The team here at SSV appreciates your patience and understanding while we hopefully safely transition to this new phase.

Stay safe everyone,

Sincerely,

Christy Baker

General Manager