Good afternoon Friends and Families,

These communications are also posted to our website each day after they are sent out to you. If you have other family or friends that want to be updated, please feel free to direct them to www.retirementconcepts.com

We found out late Friday evening that the pending result for the symptomatic team member have come back positive for COVID-19. This team member was on site December 1st and 2nd and working in the Culinary team serving the 1st, 4th, and half of the third floor (322-336) with the exception of those already on droplet precautions. The employee was wearing PPE at all times and was in minimal contact with residents.

Public Health was notified immediately on Friday evening. We have spoken with Public Health as well as the Medical Health Officer and they are making the decision on outbreak protocols for us at this time. At this time, we will be under close monitoring by Public Health and an Outbreak Response Lead.

Yesterday, we performed a contact mapping exercise and identified 48 residents that the positive team member was in contact with while on shift on December 1st and 2nd. All 48 residents were immediately placed on protective precautions and they were all swabbed today. The families of these residents received a call today informing them of their loved ones status. Communication will go out to these residents and families when results are available. At this time there is one symptomatic resident that was also swabbed today and we are awaiting results.

We would like to thank you for all for your understanding, patience, and support.

Starting November 27th lunchtime, we implemented room service for residents for meals which will now be continuing. Both lunch and dinner are being served to residents in their rooms until further notice. We are acting promptly as a preventive measure, and the Medical Health Officer and Public Health have both been thoroughly impressed with our quick response and active measures taken.

We will continue to communicate with you as we learn more about this situation.

Unfortunately, we must cancel all family visitations, and pause any recreation or social activities. Unless essential, we ask all residents to cancel any outside appointments.

We will continue with daily updates to families with residents receiving a memo whenever new information is to be shared. If you would like any additional information on your family member or loved one, please contact Sanaah Dodhia at sdodhia@retirementconcepts.com or at (604) 539-3301.

Thank you very much,

Sanaah Dodhia
General Manager