Hello Everyone!

Welcome to our latest updates at the Village! Although it is already December, we still have no snow in the valley.  Will we have a white Christmas this year?

With the continuing increase in Covid 19 numbers, especially in the Lower Mainland and other health authorities, restrictions will remain in effect for our tenants and residents and families.  We will be continuing to follow the direction of our provincial Health Officer, Dr. Bonnie Henry, and our general NO VISITOR policy remains in place.

Please check out our most recent updates/changes:

You, as family members play a key role in the continuing success of this Visitation Plan.  As we all work together to closely follow Health Authority protocols, should any family member not adhere to the safety parameters that we have in place, they will be asked to leave.

Window Visits are continuing with the same following guidelines:

  1. Please plan visits with a limit of up to 6 people (window Visits only)
  2. No open windows, please use telephones
  3. For all residents in Complex Care, window visits can still be safely scheduled and supported through the care staff.

Recreation Program

We are continuing to provide scheduled Skype visits for residents and will be booking Facetime and Skype calls for Complex Care residents for the week leading up to Christmas (December 21, 22, 23, 24th) and Christmas morning. Please reach out to Erica Buckingham, Recreation Manager by e-mail at ebuckingham@retirementconcepts.com or call 250.571.2958 to set up a time to Skype. We will be happy to confirm a date and time to connect you with your loved-one.

If Independent and Assisted Living families would like to book calls for the week leading up to Christmas and Christmas Eve, please do so through Erica as soon as possible.

Deliveries and Drop-offs:

All deliveries will continue to be received at the front desk and will be sanitized, bagged and we will call the tenants to come and pick up their items right away.  Please ensure you label all items with name and room number to ensure all packages are received as quickly as possible.

Reminders for your loved one to Stay Safe:

Please help us by reminding each resident daily of the following four items:

  1. Practice social/physical distancing (6 feet apart)
  2. Perform proper Hand Hygiene (Wash hands frequently for 20 seconds with the alcohol-based sanitizer or soap and hot water) 20 seconds or greater is so important.
  3. Avoid touching eyes, nose and mouth
  4. If exhibiting any symptoms (fever, cough and difficulty breathing) please alert staff immediately.

 We want to thank everyone for their cooperation and patience during these ever-changing circumstances.