August 26, 2021

Dear Families and Residents of Kamloops Seniors Village,

We thank you again for your continued patience during these uncertain times. As a follow up from yesterday’s, August 25, 2021, communication, we are still waiting for the Medical Health Officer & Health Authority to provide further direction as they review the currents case parameters and the Infection, Protection, & Control factors.

 We have had no further staff or residents with signs or symptoms, and all affected residents on the Complex Care 1C Neighbourhood are resting comfortably in their room.

 Our amazing recreation team has made individual care packages of activities for each 1C resident that they can utilize in their room. The recreation team is also creating window décor with hearts and cheerful messaging to keep everyone in good spirits.

 The directive from the health authority will assist us with our next steps for facilitating virtual visits and 1:1 programming for our beloved residents. We will update you as soon as we have more information available.  

As previously communicated, on August, 25, 2021, as a precautionary measure, the Medical Health Officer and Interior Health directed us to COVID test all residents on the 1C Complex Care [Long Term Care] Neighbourhood, as well as 2 unvaccinated residents on the 1B Neighbourhood.

Unfortunately, three (3) tests have come back positive on the 1C Complex Care [Long Term Care] Neighbourhood, 2 of which were asymptomatic. All remaining residents’ tests were negative.

We have been in contact with the affected resident’s families and contract tracing has commenced.

Our proactive outbreak procedures on the 1C Neighbourhood are still in effect as we wait for further direction from the Medical Health Officer & Health Authority. The Health Authority is the only approved body to officially declare a neighbourhood/community on an outbreak.

What Does This Mean?

On August 19, 2021, we were informed that a fully vaccinated staff member who last worked on Tuesday, August 17, 2021 (Evening Shift) in the Complex Care [Long Term Care] 1C neighborhood, has tested positive for the COVID-19 virus.

On, Friday, August 20, 2021, we were informed a subsequent 1C Neighbourhood staff member had also tested positive, & last worked on Wednesday, August 18, 2021 (Day Shift).

We had a call on Friday, August 20, 2021 with the Health Authority and medical health officer (MHO) and discussed the second positive case. The two cases have been identified as unrelated per the health authority’s contact tracing since both staff members developed symptoms on the same day & had no contact with each other. Therefore, at this time the health authority did NOT declare us on an outbreak but rather directed us to operate in a “heightened precaution” mode.

We had a call with the Health Authority on August 24, 2021. Since the 1B & 1C neighbourhoods share a kitchen area, the Medical Health Office directed us to cancel social visitation & recreation activities on the 1B Complex Care [Long Term Care] Neighbourhood as a precautionary measure.

Again we would like to re-iterate that we are NOT in a COVID outbreak at this time but taking a proactive approach awaiting further direction.  We can assure you that if there are any changes we will notify you in a timely manner.

Both staff members are still isolating at home and doing well with minimal symptoms, regular wellness checks have continued.

Our staff continue to diligently monitor our residents for symptoms. As a standard practice throughout the pandemic, ALL residents are continued to be screened twice daily for COVID-19 symptoms including their temperature. Only residents with symptoms are to be tested per the health authority and the BC Centre for Disease Control (BC CDC) parameters unless otherwise instructed by the Medical Health Officer; the BC CDC information is found here. Therefore, if your family member requires testing, you will be contacted by phone.

These circumstances have not affected the delivery of services for our Independent-Assisted Living tenants, nor the Residents in our other Complex-Care neighborhoods.

We continue to communicate with the health authority and are working together on monitoring and prevention protocols. These events will continue to be communicated to you in daily communications such as this, which will also be posted to the Community Update Section of our Website after it is sent out to you.  If you have other family or friends who would like to be updated, please feel free to direct them to www.retirementconcepts.com

Staff COVID-19 Vaccination Information

We also wanted to provide some further information regarding the current mandates for staff vaccinations. As a licensed Long Term Care (Complex Care) and Assisted Living community, we follow the mandates of the BC Provincial Health Officer. The current health order stipulates that the COVID-19 vaccine is encouraged, but not mandatory.

Recently on August 12, 2021, Dr. Bonnie Henry, Provincial Medical Health Officer, announced a new upcoming mandate where all Long Term Care & Assisted Living staff must have a Covid-19 vaccine by October 12. The details of the news release is found here.

We continue to promote immunization to our staff, but they have until October 12 to comply with the new mandate. We are awaiting the details of this mandate in writing from the Interior Health Authority in order to comply by the October 12 deadline.  All staff continue to wear masks and proper PPE in addition to stringent hand washing protocols.


All deliveries continue to be received.  All items will be sanitized and delivered directly to the resident’s suites.


We would like to thank you all for your understanding, patience and support. It takes a village and we appreciate all the kind words of support we have received thus far. They mean so much to us and especially the staff.

Contact Information

If you have any questions or concerns please reach out to Cara Haughton, our Community Relations Manager at 250-574-0037, or via email.

If you are looking to stay up to date on current COVID-19 information, we encourage you to look at the following resources.  They are concise, accurate and informative.


The Kamloops Team