Family Update June 4, 2020


To all Family Members:

As we enter the month of June, the staff of Dufferin Care Center want to wish all families continued good health and hope that you keep safe!

While we are COVID free, we are still following the mandate of no visitors to our building. However, we are continuing with our FACETIME appointments. Please reach out to mvickers@retirementconcepts.com or call 604-552-1166 ext 308 to schedule a FACETIME visit with your loved one.

We are now beginning to welcome new residents into our home on a gradual basis. We continue to follow FHA directions regarding our admission process, meaning new residents are screened when they  come into our home and also on a daily basis, as with the rest of the residents.

Status Update

The status of our residents and staff is unchanged. Close monitoring of all residents continues.

All staff are screened as they enter the building. They remain cohorted to their respective floors  meaning that 1st and 2nd floor staff enter the building through separate entries. All staff continue to wear masks and goggles while they are on resident units.


Please refer to our regular updates on the Retirement Concepts Website.

If you have questions related to a specific resident, please address those matters to: info@retirementconcepts.com. As you might expect, staff are extremely busy but we will respond as quickly as possible.

Lockdown at Dufferin Care Centre

The community remains on mandatory lockdown as per the Order of the Medical Health Officer.

We are following Dr. Bonnie Henry’s order to stop sharing staff between facilities.


Our staffing shortage remains in Recreation. We are actively recruiting for Activity Aides. Our Dining Rooms will remain closed until further notice and all residents continue to be served meals in their neighbourhoods.


We are receiving an adequate amount of PPE supplies both from Corporate and Fraser Health Authority.


We are receiving feedback from our amazing staff on what we can do better. Our staff’s comments are reviewed and responded to accordingly. We have introduced our Town Hall meetings once again with the staff.