To all Family Members:

We are VERY pleased to announce we have now opened our dining rooms, as of September 10th, 2020. It was so great to see the residents enjoying their meals together. We are doing our best to keep the residents at a social distance and cohorting within their neighbourhoods. We saw many smiles as the residents were feeling some “normalcy” again.

We are continuing to offer our scheduled in-person visits – and All In-Person, Facetime, and Window visits will be booked BY APPOINTMENT ONLY through our new email address: dcc-familyvisits@retirementconcepts.com. Please be patient as it may be 24-48 hours before you receive a response. We are doing our best to accommodate all residents and visitors.

Continuing to follow the direction of Dr.Bonnie Henry, we only have the one designated person for in-person visits at this time. Should that change, we will include it in these communications.

Close monitoring of all residents and staff continues. All staff and designated visitors are screened as they enter the building. All staff continue to wear masks and goggles while they are on resident units.

We are still NOT accepting flowers at this time. All items must be dropped off Monday-Friday 9 am-4 pm, as this is when we have reception to accept the items.

We continue to accept clothing, food, and other essential items. Please ENSURE IT IS LABELLED WITH THE RESIDENT NAME, ROOM NUMBER AND DATE. We are allowing food items that are prepared at home if they are prepared in a single use food container that can be discarded afterwards, and is labelled with the name, date/time it was prepared. Unfortunately, food items that are not packaged in a single use container and not labelled appropriately, will not be provided to the resident and discarded. It is preferred that any food items brought in have a longer shelf life and do not require refrigeration and is non-perishable. If you have any questions about what can be dropped off, please reach out to, Community Relations Manager at mtoth@retirementconcepts.com or 604-351-2200.

If you have questions related to a specific resident, please address those matters to: DUFF.info@retirementconcepts.com. We will respond as quickly as possible.

Thank you for your continued patience and understanding as we follow the guidelines of Dr. Bonnie Henry.