To all Family Members:

We are pleased that Dufferin remains COVID free – but please note that we continue to follow the mandate of no visitors to our building.

We are pleased to announce we are now opening our WINDOW VISITS BY APPOINMENT ONLY and continuing with our FACETIME appointments. Please reach out to mvickers@retirementconcepts.com or call 604-552-1166 ext. 308 to schedule a FACETIME or WINDOW  visit with your loved one. Please note, we cannot accommodate drop-ins as the recreation and nursing have other duties/job expectations.

We are continuing to welcome new residents into our home on a gradual basis. We continue to follow FHA directions regarding our admission process which includes new residents being screened as they come into our home, and on a daily basis along with the rest of the residents.

We kindly ask that if you would like to drop off a treat or goodie to your loved one, that you ensure it is a dry pre-packaged manufactured food which can be sanitized. Examples would be cans of soda pop, choclate bars, candy, unopened box of cookies ect.

Status Update

Close monitoring of all residents and staff continues. All staff are screened as they enter the building. They remain diligent to their respective floors meaning that 1st and 2nd floor staff enter the building through separate entries. All staff continue to wear masks and goggles while they are on resident units.

Communication

If you have questions related to a specific resident, please address those matters to: info@retirementconcepts.com. As you might expect, staff are extremely busy but we will respond as quickly as possible.

Lockdown at Dufferin Care Centre

The community remains on mandatory lockdown as per the Order of the Medical Health Officer.

Staffing

Our staffing shortage remains in Recreation and we are actively recruiting for Activity Aides.

Our Dining Rooms will remain closed until further notice and all residents continue to be served meals in their neighbourhoods.

Supplies

We are receiving an adequate amount of PPE supplies both from Corporate and Fraser Health Authority.

Teamwork

We are receiving feedback from our amazing staff on what we can do better. Our staff’s comments are reviewed and responded to accordingly. We have introduced our Town Hall meetings once again with the staff.