To all Family Members:

We are pleased to offer our scheduled in-person visits – and All In-Person, Facetime, and Window visits will now be booked BY APPOINTMENT ONLY through our new email address: dcc-familyvisits@retirementconcepts.com.

Please be patient as it may be 24-48 hours before you receive a response. We are doing our best to accommodate all the residents and visitors. And as a reminder, if you are coming for an In-Person visit you must bring a disposable face mask and will be pre-screened 15 minutes prior to the visit to ensure the safety of all our residents.

In the meantime, please know that close monitoring of all residents and staff continues. All staff and designated visitors are screened as they enter the building. All staff continue to wear masks and goggles while they are on resident units.

We continue to accept clothing, food, and other essential items. We are still NOT accepting flowers at this time.

Please note if you do bring items for a loved one, to ENSURE IT IS LABELLED WITH THE RESIDENT NAME, ROOM NUMBER AND DATE. We are allowing food items that are prepared at home if they are prepared in a single use food container that can be discarded afterwards, and is labelled with the name, date/time it was prepared. Unfortuntely, food items that are not packaged in a single use container and not labelled appropriately, will not be provided to the resident and discarded. It is preferred that any food items brought in have a longer shelf life and do not require refrigeration and is non-perishable. If you have any questions about what can be dropped off, please reach out to, Community Relations Manager at mtoth@retirementconcepts.com or 604-351-2200.

If you have questions related to a specific resident, please address those matters to: DUFF.info@retirementconcepts.com. As you might expect, staff are extremely busy but we will respond as quickly as possible.