To all Family Members:

We are continuing to offer our scheduled in-person visits – and All In-Person, Facetime, and Window visits will be booked BY APPOINTMENT ONLY through our new email address: dcc-familyvisits@retirementconcepts.com. Please be patient as it may be 24-48 hours before you receive a response. We are doing our best to accommodate all residents and visitors.

We continue to only have the one designated person for in-person visits at this time, and will continue to follow the direction of BC Medical Health Officer Dr. Bonnie Henry.

As a reminder, if you are coming for an In-Person visit, you must bring a disposable face mask and must arrive 15 minutes prior to the visit to complete the pre-screening process to ensure the safety of all our residents. When a new resident is admitted, please note you must wait until after the 14 day isolation to book a window or in-person visit.  We can offer to book a Facetime visit for you and your loved one during the time when your loved one is in isolation.

In the meantime, please know that close monitoring of all residents and staff continues. All staff and designated visitors are screened as they enter the building.  All staff continue to wear masks and goggles while they are on resident units.

We are NOT accepting flowers at this time. Items can only be accepted Monday-Friday 9 am-4 pm

We continue to accept clothing, food, and other essential items. Please note if you do bring items for a loved one, to ENSURE IT IS LABELLED WITH THE RESIDENT NAME, ROOM NUMBER AND DATE.  We are allowing food items that are prepared at home if they are prepared in a single use food container that can be discarded afterwards, and is labelled with the name, date/time it was prepared.  Unfortunately, food items that are not packaged in a single use container and not labelled appropriately, will not be provided to the resident and discarded.  It is preferred that any food items brought in have longer shelf lives, not require refrigeration and be non-perishable. If you have any questions about what can be dropped off, please reach out to our Community Relations Manager at mtoth@retirementconcepts.com or 604-351-2200.

If you have questions related to a specific resident, please address those matters to: DUFF.info@retirementconcepts.com.  As you might expect, staff are extremely busy, but we will respond as quickly as possible.

Thank you for your continued patience and understanding as we follow the guidelines of Dr. Bonnie Henry.