From the Desk of Colin Montgomery, General Manager

Dear Families,

Thank you for all your support and patience during these challenging times. I am very proud of my team here at Casa Loma and Comox Valley Seniors Village – and can once again report that no staff or residents are presenting COVID-19 signs or symptoms in our communities. Thank you for your continued adherence to our no visitor policy. All the updates are posted to our website for easy reference. Should the status of this community change in any respect, please know that we will immediately contact families.

We have been unable to hold our monthly tenant council meetings, so we have encouraged our tenants in CVSV and Casa Loma to provide feedback through the written word.

Some of the highlights are:

“Only praise and a heart-felt thank you to all the staff for the exemplary way they carry out their duties. They all show great compassion to the tenants while doing their jobs quickly and efficiently.”

“I have many hurrahs and bravos for the team with all their expertise and friendly demeanor. They are always accommodating special request and bringing forth innovative ideas. We are very fortunate clients to be in such a caring environment”

“Thank you for keeping our families informed on what’s going on. Many thanks to all of you for coming to work each and every day to make our lives as normal as possible.”

We have also taken the suggestions seriously and working to improve a number of items.

• “Signs of loneliness and depression” – We are excited to announce the slow return of small group Recreation Activities! We are happy to be able to gather again, but there will be important guidelines in place to ensure each tenant and staff member is safe. More details to come.
• “Better communication with the tenants” – We realized that we were doing a great job connecting with family members but not keeping the tenants up to date. We are providing them with a copy of all the updates that are sent out to you.
• “I would like to see some music and entertainment. We need laughter and music” – The Recreation team is always hoping to bring laughter and joy to each of the tenants. Now that we are able to incorporate small group activities into our routine of door to door cart service and one to one visits, we will be happy to offer music based programming. Large group entertainment will likely be a little way off, but we are lucky our Recreation team is very entertaining.
• “With the return to “normal” will we have the dining tables with tablecloths and proper cutlery settings” – It is certainly our hope and plan that we can return to our pervious dining room experience.

DELIVERIES:

Deliveries can be dropped off at the reception areas of both buildings. We will sanitize all items and deliver the items to the tenant’s suites, unless they are able to pick them up themselves.

Dropping items off: for families please follow these guidelines as I am sure you want your parent or loved one to get their deliveries in a timely manner.

1. Please use paper or plastic bags (no reusable bags)
2. Make sure to label all bags with resident name and room number
3. Try to limit drop offs times to 9:00am – 4:00pm – staff are available at these times to make deliveries

CONTINUED MESSAGING TO LOVED ONES:

Please help us with reinforcing the following four points, which are so critical, with your loved ones.

1. Practice social distancing (6 feet apart) both inside and when you are outside walking on the grounds
2. Perform proper Hand Hygiene (wash hands frequently for 20 seconds with the alcohol-based sanitizer or soap and hot water)
3. Avoid touching eyes, nose and mouth
4. Stay in their room if you have fever, cough and difficulty breathing – ****PLEASE REMIND THEM TO CALL THE FRONT DESK OR USE THEIR EMERGENCY PENDANT***

The team at Comox Valley Seniors Village and Casa Loma