Dear Families,

We are once again happy to confirm that there are no tenants at Casa Loma and Comox Valley Seniors Village who have tested positive to COVID-19 or have any signs or symptoms.


The first day of May reminds us of many things, including Mother’s Day! If you would like to send photos of yourselves holding Mother’s day signs, we would be happy to deliver them to your mothers. Please send them to:

Kelly – kromeril@retirementconcepts.com  for Long Term Care tenants

Miranda – msorensen@retirementconcepts.com  for Independent/Assisted Living tenants



If a tenant has to go to the hospital, whether for an emergency or a planned appointment, or is returning from a stay with their families in the community, they will be required to self-isolate for 14 days. Meals will be provided by tray service during this time at no cost. The self-isolation requirement does not apply to tenants who leave the Senior’s Village for doctors’ appointments, if the appointment is in an office not connected to a hospital.


Thank you to all for respecting the fact that only essential visitors are allowed, as per Vancouver Island Health Authority. For some clients (e.g. those with diabetes), foot care may be an essential service if the client’s primary are provider indicates so. If an essential visit, the foot care service providers must meet the screening criteria for the site visit/entry and wear the appropriate personal protective equipment.


Deliveries can be dropped off at the reception areas of both buildings. We will sanitize all items and deliver the items to the tenant’s suites, unless they are able to pick them up themselves.

Dropping items off: for families please follow these guidelines to ensure your parent or loved one to get their deliveries in a timely manner.

  1. Please use paper or plastic bags (no reusable bags)
  2. Make sure to label all bags with resident name and room number
  3. Try to limit drop offs times to 9:00am – 12:00pm and 4:00pm – 9:00pm

Messaging to discuss with your Loved Ones

Please help us with reinforcing the following four points, which are so critical, with your loved ones.

  1. Practice social distancing (6 feet apart) both inside and when you are outside walking on the grounds
  2. Perform proper Hand Hygiene (wash hands frequently for 20 seconds with the alcohol-based sanitizer or soap and hot water)
  3. Avoid touching eyes, nose and mouth
  4. Stay in their room if you have fever, cough and difficulty breathing – ****PLEASE REMIND THEM TO CALL THE FRONT DESK OR USE THEIR EMERGENCY PENDANT***

Thank you for all your support during this challenging time for the residents, staff and family and friends.

Comox Valley Seniors Village and Casa Loma