Dear Families,

We hope everyone is staying safe and healthy during these unprecedented times.

NO RESIDENTS are presenting COVID-19 signs or symptoms at Casa Loma Seniors Village and Comox Seniors Village. However, we recognize that this is an anxious time for you and your families, and we hope that by continuing to send out regular updates, we can provide some reassurance to you on the care of your loved-one. Updates will also be posted on the Comox Valley and Casa Loma websites.

Should the status of this community change in any respect, please know that we will immediately contact families.

Protocols

We are following the direction of our public health officials to the letter and have full infection prevention and control precautions in place. Staff continue to monitor residents closely and are ensuring the following protocols are being adhered to:

• restricting ALL visitors from the premises
• ensuring no staff member is working in multiple facilities
• staff are screened for their temperature upon entrance to the building
• social distancing is occurring among residents in each facility, including during mealtimes
• appropriate application and removal of personal protective equipment (PPE), and the use of individual slings (cloth component of a personal lift).
• ensuring ongoing, environmental cleaning and increased frequency of high touch surfaces in order to break the chain of infection
• staff and residents are committed to regular/proper hand hygiene to break the chain of infection, by washing their hands with soap and water and applying hand sanitizer.

14 DAY SELF ISOLATION (RETURN FROM ACUTE CARE)

If a tenant has to go to the hospital, whether for an emergency or a planned appointment, or is returning from a stay with their families in the community, they will be required to self-isolate for 14 days. Meals will be provided by tray service during this time at no cost. The self-isolation requirement does not apply to tenants who leave the Senior’s Village for doctors’ appointments, if the appointment is in an office not connected to a hospital.

DELIVERIES:

Deliveries can be dropped off at the reception areas of both buildings. We will sanitize all items and deliver the items to the tenant’s suites, unless they are able to pick them up themselves.

Dropping items off for families: please follow these guidelines as I am sure you want your parent or loved-one to get their deliveries in a timely manner.

1. Please use paper or plastic bags (no reusable bags)
2. Make sure to label all bags with resident full name and room number
3. Try to limit drop offs times to 9:00am – 12:00pm and 4:00pm – 9:00pm

Messaging to discuss with your Loved Ones

Again, the following four points are so critical to discuss with your loved ones. Please help us by reminding each resident daily of the following four items:

1. Practice social distancing (6 feet apart) both inside and when you are outside walking on the grounds
2. Perform proper Hand Hygiene (wash hands frequently for 20 seconds with the alcohol-based sanitizer or soap and hot water)
3. Avoid touching eyes, nose and mouth
4. If they are exhibiting any symptoms to please stay in their room and to call the front desk or use their emergency pendent for immediate assistance

Thank you for all your support and cooperation during this challenging time. It is so important for the residents, staff and for family and friends.

The team at Comox Valley Seniors Village and Casa Loma