Hello Everyone:

We hope you are all staying safe and healthy!

NO RESIDENTS are presenting COVID-19 signs or symptoms at the Auburn Retirement Residences and Waverly Seniors Village. However, we recognize that this is an anxious time for you and your families, and we hope that by sending out bi-weekly updates, we can provide some reassurance to you on the care of your loved-one.

Should the status of this facility change in any respect, please know that we will immediately contact families.

Protocols

We are following the direction of our public health officials to the letter, and have full infection prevention and control precautions in place. Staff continue to monitor residents closely and are ensuring the following protocols are being adhered to:

• restricting ALL visitors from the premises
• ensuring no staff member is working in multiple facilities
• staff are working strictly within an assigned unit and not multiple units
• staff are removing outside clothing and footwear before entering the premises
• staff are screened for their temperature upon entrance to the building, and midway through their shift
• social distancing is occurring among residents in each facility, including during mealtimes
• appropriate application and removal of personal protective equipment (PPE), and the use of individual slings (cloth component of a personal lift).
• ensuring ongoing, environmental cleaning and increased frequency of high touch surfaces in order to break the chain of infection
• staff and residents are committed to regular/proper hand hygiene to break the chain of infection, by washing their hands with soap and water and applying hand sanitizer.

Recreation Program

Staff are keeping spirits up with one on one activities. Exercise videos are booked one at a time in the media room.  People do go, individually (proper distancing) out to their garden in the back.

The Recreation staff are also going room-to-room to check on each residents and to drop off activity bags with puzzles, games, colouring, etc, to keep resident minds sharp. Again, please remind and motivate your loved ones to participate in these different activities.

To the extent staff are able to facilitate Facetime and Skype for residents they are doing so, amidst their other duties. Please reach out to Jocelyn at Waverly by e-mail at  jwild@retirementconcepts.com and Laurie at the Auburn by e-mail at  lrolsten@retirementconcepts.com or call Heather at 604-799-1303 to set up a schedule. We will be happy to confirm a date and time to connect you with your loved-one.

Dining Rooms at the Auburn and Waverly Seniors Village

We will continue our dinner offerings of two options for residents to choose from for their evening dinner meals (while observing social distancing)

Deliveries and Drop-offs:

All deliveries will be received at the front desk. This includes groceries, medications, gifts. All will be sanitized and delivered directly to the resident’s suites.

Dropping items off: We would ask that families please follow these guidelines as I am sure you want your parent or loved one to get their deliveries in a timely manner.

1. Please use plastic bags, no reusable bags
2. Make sure to label all bags with resident name and room number
3. Try to limit drop offs to essential items. There are days when staff are overwhelmed trying to keep up
4. Please sanitize, if possible, the items before dropping off. We will re-sanitize as well to be safe

Reminders for your loved one to Stay Safe:

Again, the following four points are so critical to discuss with your loved ones. Please help us by reminding each resident daily of the following four items:

1. Practice social distancing (6 feet apart)
2. Perform proper Hand Hygiene (Wash hands frequently for 20 seconds with the alcohol-based sanitizer or soap and hot water) 20 second or greater is so important.
3. Avoid touching eyes, nose and mouth
4. If exhibiting any symptoms (fever, cough and difficulty breathing) please alert staff immediately.

Thank You

We want to thank everyone for their cooperation and patience during this difficult period.

The Auburn Retirement Residences and Waverly Seniors Village

Heather Brougham | Community Relations Manager

T: 604-792-3545 x 104 | C: 604-799-1303 | F: 604-392-0041