To all Family Members:

We continue to extend our appreciation to all families for their patience, and understanding during this difficult time.

As you might expect, we are experiencing an overwhelming number of requests for FACETIME appointments with residents. While we are responding to requests as quickly as possible, we don’t have the ability to provide weekly appointments as originally planned, and at this time can only accommodate one request per family, preferably from the primary contact. We ask for your understanding in this matter.

Status Update

At this time, we have no COVID+ residents at Dufferin Care Center. However, we continue to monitor the residents closely for any symptoms.

We have only one affected staff member who remains home, in self-isolation.

All staff continue to be screened as they enter the building. They also remain cohorted to their respective floors and are wearing masks and goggles while on resident units.

Communication

Communication with all families continues via e-mail. Phone calls to family members will occur only if any residents are placed on precautions. Please refer to our daily updates on the Retirement Concepts Website.

If you have questions related to a specific resident, please address those matters to: info@retirementconcepts.com, and we will respond as quickly as possible.

Lockdown at Dufferin Care Centre

The community remains on mandatory lockdown as per the Order of the Medical Health Officer.

We are following Dr. Bonnie Henry’s order to stop sharing staff between facilities.

Staffing

We continue to be short staffed in our recreation department, but all other departments are at fall complement.

While our kitchen is open, dining rooms remain closed until further notice and all residents will continue to be served meals in their neighborhoods.

Supplies

We are receiving an adequate amount of PPE supplies both from Corporate and Fraser Health Authority.

Teamwork

As we continue to celebrate Nurses Week at Dufferin Care Center from May 10 – May 16, we want to say “THANK YOU” to the Nurses, the  CARE team – along with all staff who continue to show dedication and commitment to the residents.