To all Family Members:

As we continue this difficult journey, please know that family members are in our thoughts – and we continue to provide the best care possible for your loved ones.

Status Update

The number of affected residents has not changed and remains at four, all of whom remain in isolation on the first floor where they continue to be monitored closely.

We are pleased to report that one of our Dietary staff who was previously affected, was cleared to return to work today. As a result, the number of affected staff members who are home and in self-isolation now totals three, and we look forward to their return to work.

We continue to monitor all residents, and should any be symptomatic, they are swabbed, and placed in isolation as a precaution until lab results are known. We continue to screen our staff at the beginning and midway through their shifts.

Communication

Communication with all families continues via e-mail. Daily phone calls to family members of the 4 impacted residents will continue. Please refer to our daily updates on the Retirement Concepts Website.

If you have questions related to a specific resident, please address those matters to: info@retirementconcepts.com. As you might expect, staff are extremely busy, but we will respond as quickly as possible.

Lockdown at Dufferin Care Centre

The community remains on mandatory lockdown as per the Order of the Medical Health Officer.

We are following Dr. Bonnie Henry’s order to stop sharing staff between facilities.

Staffing

Our staffing situation has not changed in the past few days, as we continue to be short in our Dietary and Recreation departments. We continue to receive our prepared food from Lazy Gourmet catering company. At this stage, we are planning to open our kitchen next week.

Supplies

We are receiving an adequate amount of PPE supplies both from Corporate and Fraser Health Authority.

Teamwork

We continue working hard to ensure the needs of the residents are met in the best manner possible and are blessed to have such a wonderful team working at DCC.