To all Family Members:

Staff at Dufferin would like to thank families for their ongoing cooperation and patience as we continue to navigate our way through this difficult period.

As previously noted, with Mother’s Day approaching, we wish to remind families that flower bouquets are only accepted in a vase so that we are able to sanitize before delivering to the resident. Unfortunately, we cannot accept plants due to our inability to completely sanitize.

Status Update

The number of affected residents and staff members has not changed.

Four residents remain in isolation on the first floor where they continue to be monitored closely, while four affected staff members continue to be home, in self-isolation.

We continue to monitor residents, and should any be symptomatic, they are swabbed, and placed in isolation as a precaution until lab results are known. We continue to screen our staff at the beginning and midway through their shifts.

We wish to clarify one very important point. Public health has informed us that one of four deaths at Dufferin identified as COVID-related, has been found to be the result of natural causes. As a result, the  number of COVID deaths totals three since our site became impacted.


Communication with all families continues via e-mail. Daily phone calls to family members of the 4 impacted residents will continue. Please refer to our daily updates on the Retirement Concepts Website.

If you have questions related to a specific resident, please address those matters to: info@retirementconcepts.com. As you might expect, staff are extremely busy, but we will respond as quickly as possible.

Lockdown at Dufferin Care Centre

The community remains on mandatory lockdown as per the Order of the Medical Health Officer.

We are following Dr. Bonnie Henry’s order to stop sharing staff between facilities.


Our staffing situation has not changed in the past few days, as we continue to be short in our Dietary and Recreation departments. We continue to receive our prepared food from Lazy Gourmet catering company. At this stage, we are planning to open our kitchen next week.


We are receiving an adequate amount of PPE supplies both from Corporate and Fraser Health Authority.


Our dedicated staff are working very hard to ensure the needs of the residents are met. We have been blessed with the absolutely wonderful team working at DCC.