To all Family Members:

Today, we have reached DAY 40 of our outbreak. We realize this may seem like a lifetime for you and your loved ones but want to thank you for your patience, support and kindness during this difficult time.

Please note, as we approach Mother’s Day, we will be accepting Mother’s Day bouquets for residents but we REQUIRE them in vases, so we can properly sanitize them before taking them to resident’s rooms.

Status Update

Today, the number of affected residents is unchanged, and remains at eight, all of whom are in isolation on the first floor.

All residents continue to be monitored closely should their condition change or become symptomatic, they are swabbed, placed in isolation as a precaution until lab results are known, and families are informed.

The number of affected staff remains at six, each of whom are home in self-isolation.

Communication

Communication with all families continues via e-mail. Daily phone calls to the family members of the impacted residents will continue. If there are any changes in other residents,  families will be updated immediately.

We also communicate with our affected staff three times per week.

If you have questions related to a specific resident, please address those matters to: info@retirementconcepts.com. As you might expect, staff are extremely busy, but we will respond as quickly as possible.

Lockdown at Dufferin Care Centre

The community remains on mandatory lockdown as per the Order of the Medical Health Officer.

We are following Dr. Bonnie Henry’s order to stop sharing staff between facilities.

Staffing

Today we are fully staffed in the Laundry, CARE and Housekeeping departments but remain short staff in Dietary and Recreation departments. FHA has deployed RCAs to fill in for our staffing shortages resulting in full CARE staffing complement. Today is the sixth day that we are receiving meals from Lazy Gourmet catering company. The food delivery and food service is going very well.

Supplies

We continue to monitor our supplies closely. We have received emergency supplies through our Corporate Procurement as well as Fraser Health.

Teamwork

Our staff continue to show tremendous dedication and commitment in caring for our residents.