To all Family Members:

Thank you to all families of Dufferin Care Center for your patience, support and kindness during this difficult time. We gain strength and energy from your words of support and encouragement.

Status Update

Today, the total number of affected residents remains at eight, all of whom remain in isolation on the first floor.

Should any of our residents  become symptomatic, they are swabbed, placed in isolation as a precaution until lab results are known, and families are informed.

Our six affected staff members continue to be at home in self-isolation.


Communication with all families continues via e-mail. Daily phone calls to the family members of the impacted residents will continue. If there are any changes in other residents,  families will be updated immediately. We also communicate with our affected staff three times per week.

Please refer to our daily updates on the Retirement Concepts Website.

We continue to be in daily communication with Fraser Health Authority representatives. Their support, advice and direction is truly appreciated.

If you have questions related to a specific resident, please address those matters to: info@retirementconcepts.com. As you might expect, staff are extremely busy, but we will respond as quickly as possible.

Lockdown at Dufferin Care Centre

The community remains on mandatory lockdown as per the Order of the Medical Health Officer.

We are following Dr. Bonnie Henry’s order to stop sharing staff between facilities.


Today we are fully staffed in the Laundry, CARE and Housekeeping departments but remain short staff in Dietary and Recreation departments. FHA has deployed RCAs to fill in for our staffing shortages resulting in full CARE staffing complement. Today is the fifth day that we are receiving meals from Lazy Gourmet catering company.


We continue to monitor our supplies closely. We have received emergency supplies through our Corporate Procurement as well as Fraser Health.


Our staff continue to show tremendous dedication and commitment in caring for our residents. We continue to celebrate our fortune in having Melissa Palana as DOC, and was recently featured on Global TV News as a BC Healthcare Hero in recognition of her dedication and commitment to the health and safety of the residents as well as to the entire TEAM at DCC!