To all Family Members:

As we experience another weekend during this challenging period, we thank families and other loved ones for their ongoing support.

We also wish to wish to acknowledge a generous donation of Rocky Mountain Chocolates for the staff. We appreciate all support and kindness shown to us during the difficult time

Status Update

Today, there is no change in the number of affected residents. The total remains eleven, all of whom are in isolation on the first floor.

All residents continue to be monitored closely and their care needs are being met in the best manner possible. Should any become symptomatic, they are swabbed, placed in isolation as a precaution until lab result are known, and families are informed.

The number of affected staff remains at six, each of whom remain in self-isolation at home.

We continue to screen our staff upon entrance into our building and midway through their shift.

If you have questions related to a specific resident, please address those matters to: info@retirementconcepts.com. As you might expect, staff are extremely busy, but we will respond as quickly as possible.

Communication

Communication with all families continues via e-mail. Daily phone calls to family members of the impacted residents continue. If there are any changes in other residents,  families will be updated immediately. We also communicate with our affected staff three times per week.

Please refer to our daily updates on the Retirement Concepts Website.

We continue to be in frequent communication with Fraser Health Authority representatives.

Lockdown at Dufferin Care Centre

 The community remains on mandatory lockdown as per the Order of the Medical Health Officer.

We are following Dr. Bonnie Henry’s order to stop sharing staff between facilities.

Staffing

Today we are fully staffed in the Laundry, CARE and Housekeeping departments but remain short staff in Dietary and Recreation departments. FHA has deployed RCAs to fill in for our staffing shortages resulting in full CARE staffing complement. Today is the third day that we are receiving meals from Lazy Gourmet catering company.

 Supplies

We have received emergency supplies through our Corporate Procurement as well as Fraser Health.

Teamwork

Our staff continue to show tremendous dedication and commitment in caring for our residents – and our sincere thanks goes out each and every one of them!