To all Family Members:

Good day everyone. Dufferin Care Centre staff wish thank you for your ongoing support.

As noted previously, if you have questions related to a specific resident, please address those matters to: info@retirementconcepts.com. Staff are extremely busy, but we will respond as quickly as possible.

Status Update

The total number of affected residents remains at 11 today, all of whom remain in isolation on the first floor.

We continue to monitor our residents, and should anyone be symptomatic, they are swabbed, placed in isolation as a precaution until lab result are known, and families are informed.

The number of affected staff remains at six, each of whom remain home and in self-isolation.

We continue to screen our staff upon entrance into our building and midway through their shift.

Communication

Communication with all families continues via e-mail. Daily phone calls to family members of the impacted residents will continue. If there are any changes in other residents,  families will be updated immediately. We also communicate with our affected staff three times per week.

We continue to be in regular communication with Fraser Health Authority representatives. Their support advice and direction is truly appreciated.

Please refer to our daily updates on the Retirement Concepts Facebook Page and website.

Lockdown at Dufferin Care Centre

The community remains on mandatory lockdown as per the Order of the Medical Health Officer.

We are following Dr. Bonnie Henry’s order to stop sharing staff between facilities.

Staffing

Today we are fully staffed in the Laundry, CARE and Housekeeping departments but remain short staff in Dietary and Recreation departments. FHA has deployed RCAs to fill in for our staffing shortages resulting in full CARE staffing complement. We are no longer outsourcing our meals from GSV. Today is the first day that we are receiving meals from Lazy Gourmet catering company.

Supplies

We continue to monitor our supplies closely. We have received emergency supplies through our Corporate Procurement as well as Fraser Health.

Teamwork

Our staff continue to show tremendous dedication and commitment in caring for our residents. We want to express our sincere thank you to the Guildford Seniors Village for their dedication and commitment in the past 15 days. We are grateful to each of you and the transport team of Jeff, Mike and Rob.