To all Family Members:

We hope that you are all staying safe and taking care, as we work through this difficult time together.

If you have questions related to a specific resident, please address those matters to: info@retirementconcepts.com. As you might expect, staff are extremely busy, but we will respond as quickly as possible to your inquiry.

Status Update

We have received all of the swab results which were done by the FHA team on Saturday and Sunday, April 18 and 19, 2020. As noted yesterday, the results showed two additional residents and one staff member were affected.

Today, the total number of affected residents has not changed, and remains at eleven, all of whom are in isolation on the first floor.

The total number of affected staff remains at six, each of which are home and in self-isolation.

We continue to monitor all of our residents and should anyone be symptomatic, they are swabbed, placed in isolation as a precaution until lab result are known, and families are informed.

We continue to screen our staff upon entrance into our building and midway through their shift.


Communication with all families continues via e-mail. Daily phone calls to family members of the impacted residents will continue. If there are any changes in other residents,  families will be updated immediately. We also communicate with our affected staff three times per week.

We continue to be in daily communication with Fraser Health Authority representatives who continue to provide support and advice.

Please refer to our daily updates on the Retirement Concepts Website and Facebook Page.

Lockdown at Dufferin Care Centre

The community remains on mandatory lockdown as per the Order of the Medical Health Officer.

We are following Dr. Bonnie Henry’s order to stop sharing staff between facilities.


Today we are fully staffed in the Laundry and CARE but remain short staffed in dietary, housekeeping, and recreation departments. FHA has deployed RCAs to fill in for our staffing shortages resulting in full CARE staffing complement. They are working days, evenings and nights. Today is our fifteenth day of “outsourced” meals from Guildford Seniors Village.


We continue to monitor our supplies closely. We have received emergency supplies through our Corporate Procurement as well as Fraser Health.


We would like to acknowledge our dedicated staff and ongoing support by staff at Guildford Seniors Village and to our Pandemic Response Team.