To all Family Members:

Dufferin Care Center staff would like to extend a sincere thank you to families and loved ones of residents during this difficult period.

Over the last several days, we have received a number of questions – directly or on our Facebook Page – about specific residents. Please know that we cannot release private information to those who are not listed in our files as a direct contact so if there are detailed questions by extended family members or loved ones, please ensure they are posed by whomever is the direct contact.

Should you have questions related to a specific resident, please address those matters to: info@retirementconcepts.com. As you might expect, staff are extremely busy, but we will respond as quickly as possible.

Status Update

Today, the number of COVID-positive residents remains at nine, all of whom are in isolation on the first floor.

All residents have now been swabbed and we are awaiting the results. We continue to monitor our residents, and should anyone be symptomatic, they are swabbed, placed in isolation as a precaution until lab result are known, and families are informed.

The number of COVID-positive staff remains at five, each of whom are home and in self-isolation. We continue to screen our staff upon entrance into our building and midway through their shift.

Communication

Communication with all families continues via e-mail and daily phone calls to family members of the nine impacted residents will continue. If there are any changes in other residents,  families will be updated immediately. We also communicate with our affected staff three times per week.

We continue to be in frequent communication with Fraser Health Authority representatives. Their support, advice and direction is truly appreciated.

Lockdown at Dufferin Care Centre

The community remains on mandatory lockdown as per the Order of the Medical Health Officer.

We continue to follow Dr. Bonnie Henry’s order to stop sharing staff between facilities.

Staffing

Today we are fully staffed in the Laundry but remain short staffed in Dietary, Housekeeping and Recreation departments. FHA has deployed RCAs to fill in for our staffing shortages. They are working days, evenings and nights. Today is our fourteenth day of “outsourced” meals from Guildford Seniors Village.

Supplies

We continue to monitor our supplies closely. We have received emergency supplies through our Corporate Procurement as well as Fraser Health.

Teamwork

Staff continue to show tremendous dedication and commitment, and their efforts are very much assisted by the support demonstrated by Guildford Seniors Village and to our Pandemic Response Team.