Hello Everyone!

We hope you are all staying safe and healthy!  It is so important to follow the directions to keep yourself and everyone else safe.   We are happy to report today we have no new resident or staff displaying any symptoms of COVID-19 here at Rosemary Heights Seniors Village.

I will admit, it has been a very tough, emotional past week for us here at Rosemary Heights.  Even though a pandemic is impacting the world, life still goes on, and we handle sensitive situations day after day.  I want to take a moment to express my heart felt gratitude to this team at Rosemary Heights Seniors Village for their unwavering care that each team member gives to our residents, and their families each day and in the end of life journey.  Our care team knows each resident intimately, and their family members and these are not just residents to us, they are an extension of family.   We wanted to take a moment and honor those extended family members and say a huge THANK YOU to this team, you are wonderful, caring individuals that the world needs more of.

I think everyone feels the heartfelt sorrow on the recent discovery of the remains of 215 children who were students of the Kamloops Indian Residential School. Words cannot effectively express the deep sadness of this finding, especially because this is just the beginning process to find the truth about what happened there and other residential schools across the country. Part of this process is to find ways to honor the children and their families.

It’s on each of us to become educated and aware of our history and the responsibility we all have towards truth & reconciliation for our indigenous family. I hope we take this time to have these conversations with our co-workers, friends, children, partners …and ourselves.

Our hearts are also with the family members that were taken in Toronto this past week.

Today you could be standing next to someone who is trying their best not to fall apart. So whatever you do today, do it with kindness in your heart.


We have made a change in our Baseline incontinent products for all residents in long term care.  We appreciate your patience during this transition.

We have submitted our health & safety plan to Fraser Health for review and are awaiting approval before we can proceed with this change in our community to transition to the Special Care Dementia Unit for responsive behavior residents; Behavior Support Transition Neighborhood (BSTN).

The unit is intended to meet the special needs of our residents with more specialized recreation programs, clinical programing and increased staffing again to support the needs of this specific client population.

Once we get the clear go ahead we will let you know before the changes take place.

If you have any inquiries or questions, please feel reach to our Director of Care, Aisa Nacorda or myself (Maggie-GM).

Summary of the “In Building” social visitation guidelines:

We will continue to have a Screener/Greeter at the front doors which all visitors must come to and be pre-screened, temperature taken and sign in. You will also be provided a sanitization kit that contains a medical graded cleaning wipe and ask that help do your part & clean high touch areas before you leave from your visit.  If you do not have a medical grade mask one will be provided for you. The guidelines state you can have 2 adults and 1 child (18yrs or younger) at a time in your suite following all guidelines. When the visit is over, they must sign out and go directly out. Please remind your family and friends that in order to keep everyone safe, we will continue to keep track of all visitors in the building.

For the safety of all of our residents & staff, and to minimize the possible risk of exposure we are requesting that visits occur in your loved one’s suite/room only, please do not access common areas, any patio areas, dining areas or walk hallways.  No food or beverage are to be consumed by any visitor during the in person visit within Rosemary Heights (however residents can).

As a reminder, the vaccine is not 100% effective, and there are new variants going around that may not be prevented by current vaccines. Please remind your loved ones not to relax the practices of hand hygiene, physical distancing, and other safety measures that will keep them safe and healthy.


To request  visit times/dates email this address  rhsv-familyvisits@retirementconcepts.com  for visitation.



X Remove your mask at any time

X Please do not touch your mask (sanitize hands if so)

X Do not drink or eat during your visit

X Drop in without an appointment

Our team members first & main priority is the wellbeing & care of our residents that reside at Rosemary Heights.

Family/friends can bring in food/beverage only for the resident you are visiting and visitors are advised not to partake in consuming any food or beverage during your visit, keep your mask on at all times.  This is also printed on the sign in waiver form a visitor signs every time you come in for a visit, if you are unable to adhere to appropriate precautions, you will be excluded from visiting.


Long term Care:  If you would like to take a resident out, you must still schedule this in advance.  Please give the Nurses on the floor as much notice as possible, preferably 24hrs prior, so they can ensure your loved one is ready.

Independent/Assisted Living:  You do not need to schedule an outing for our IL/AL residents because they are able to meet you out front or at the door.  Please arrange this directly with the resident.  If you need to come up to the suite to assist the resident prior to the outing, then a scheduled visit is required.

We strongly recommend all residents follow the current Public Health Officer (PHO) order on gatherings and events.

Essential Visitors: Please know that if you are already an essential visitor you will continue to be at the request of your family member. Please note that all visitors are required to wear a medical mask when coming to visit their loved one. Cloth masks are no longer acceptable.

NO visitors will be permitted at Rosemary Heights if an active outbreak is in progress.

Father’s Day

We will be hosting a BBQ on Friday, June 18 for our dads (& all the residents) burgers, hot dogs, potato chips and salad & of course no meal complete without sweet treat follow up – Apple pie a la mode!   Mmmmm can’t wait

Our team, Rosemary Heights Seniors Village (RHSVstrong), is excited to be participating in the Canadian Cancer Society’s Plaid for Dad campaign and we would be thrilled to have you involved, too!

Did you know that 1 in 9 Canadian men will be diagnosed with prostate cancer in the lifetime? Prostate cancer doesn’t stop being a life-changing and life-threatening disease in the middle of a global health crisis. Families facing this disease, and people who will be diagnosed in the future, still need our support.

Here’s how to take part:
1)    Donate to our workplace team – simply visit our fundraising page:


2)    Wear Plaid for Dad on Friday, June 18 and post a photo to social media with #PlaidforDad!
All donations and fundraising will support ground-breaking prostate cancer research. Together, we can make a difference in the lives of Canadian families facing prostate cancer!

Thank you for your support.

Recreation Program

We are happy to assist with virtual visits via FaceTime, Skype, and zoom, and we can arrange for phone calls with your loved ones.

We will continue to offer scheduled video calls for those families who live out of town or are unable to come in for any reason. Please connect with Jaylene Smillie in our recreation department by emailing jsmillie@retirementconcepts.com or by calling 778-545-5000 ext. 1007.

Hair Salon

The hair salon is open! Please contact Rhonda to set an appointment, phone number is 604-626-5449 and her email address is pace_rhonda@hotmail.com.


**Delivery hours are between 9am- 3pm, 7 days a week**

All deliveries will be received at the lobby entrance vestibule. This includes medication deliveries from pharmacies, other gifts and mail. All items will be sanitized and delivered directly to the residents’ suite.

  1. Please use plastic bags, not reusable bags;
  2. Please label all bags with the resident’s name and suite number;
  3. In consideration of staff-to-resident priorities as well as infection control, please try to limit drop offs to essential items; and.
  4. If possible, please sanitize the items before dropping off. We will re-sanitize as well to be safe.

Please do not drop off items after hours, it may be left outside until the designated time listed, if you do, you will be taking your chances & we will not be responsible for anything that is left after hours

We ask that families share this information with all parties you believe will be in contact with your loved one. We have all worked so hard together over the last year, please remain diligent in your current practice to help keep our home a safe place.

If you have any questions or general inquiries, please do not hesitate to reach out.  You can contact Maggie, General Manager at mamirani@retirementconcetps.com or call 778-545-5001.

Once again, A BIG THANK YOU to everyone for working so hard to keep us safe and healthy, as well as for the kindness, understanding and support you share.

– Your team at Rosemary Heights Seniors Village (RHSV)