Thursday November 19th

Hello Family and Friends of Rosemary Heights:

We are very relieved to share there continues to be no signs or symptoms of COVID-19 in any of our residents or staff here at Rosemary Heights Seniors Village, and for that we are very grateful. Should the status of our Community change in any respect, please know that we will immediately contact families. We continue to monitor all residents & staff daily for any symptoms.

We are trusting that you and your families are following the Provincial Health order in a cumulative effort to flatten the curve.  For the next 14 days as per the PHO, residents should only be leaving the building for essential medical appointments only not on any social visits. 

The order is in effect from November 7, 2020 at 10:00 pm to November 23, 2020 at 12:00 pm unless this gets extended

We opened the dining rooms for all areas yesterday and everyone was welcomed with open arms.  We loved to hear the chatter of friends seeing each other after a few days and were happy to serve them.  Recreation activity programs have resumed in all areas. These activities will be hosted by our Recreation Aides and will be adhering to all precautionary measures such as prescreening questions, small group sessions, social distancing, and thorough sanitization of the activity space before and after each activity.

Please remind and motivate your loved ones to participate in these different activities.

We will continue to offer virtual video calls for those families who live out of town or are unable to come in for any reason. Please connect with Jaylene Smillie in our recreation department by emailing jsmillie@retirementconcepts.com or by calling 778-545-5000 ext. 1007

I know everyone is anxious to restart the in person visits, we will be looking at a safe return to visits plan next week, we are being very mindful to ensure we restart very slowly, I will be very happy to share when we will restart the visits with you.

We will be administering flu shots for all Assisted living residents on Tuesday Nov 24th, and Long term care residents on Dec 2nd.   We do have the vaccines already at the community, and will administer the flu shots to all residents.  Please be assured that intense safety precautions will be implemented to keep everyone safe and healthy.

Hair Salon

Sadly, the hair salon will remain closed until further notice.


We will now move to sending out a weekly letter every Thursday to communicate to all the families.  We will also post the weekly updates under Retirement Concepts Covid-19 Updates on our website.  You are welcome to share the newsletter we send to you with other friends & family members.


We would like to formally introduce everyone to Dany John.  We are pleased to announce that Dany, has joined Rosemary Heights Seniors Village as the Maintenance Manager and will take over for Bob as he is retiring as of Friday Nov 27th.    Thanks to Bob for his hard work, compassion & dedication to everyone at RHSV.  Wishing you all the best Bob- Happy Retirement.



We will continue to act upon their latest advice, and will adapt our operations as necessary and recommended.

With strict compliance to the direction and protocols of our public health officials, we remain seriously committed to full enhanced preventative & precaution infection control protocols. We continue to monitor residents & staff closely and adhere to the following protocols:


Monday – Friday 10am-2pm, and Saturday 1-3pm only, closed to all Sunday deliveries

All deliveries for all resident floors will be received at the lobby entrance vestibule.  This includes medication deliveries from pharmacies, other gifts, and mail.  All items will be sanitized and delivered directly to the residents’ suite.

When dropping items off, we would ask that families please follow the following guidelines to ensure loved ones will receive their deliveries in a timely manner:

  1. Please use plastic bags, not reusable bags;
  2. Please label all bags with the resident’s name and suite number.
  3. In consideration of staff-to-resident priorities as well as infection control, please try to limit drop offs to essential items; and.
  4. If possible, please sanitize the items before dropping off. We will re-sanitize as well to be safe.


A big thank you to everyone for working so hard to keep Rosemary Heights safe and healthy, as well as for the kindness, understanding and support you share.  Your understanding and patience has meant a lot to our staff.

I want to applaud the tremendous effort and commitment of all our staff. They have shown and continue to show incredible teamwork and devotion in all departments, to our residents, and to each of you.  I am humbled to work alongside this group of extraordinary people.

Wishing each of you continued safety and excellent health.

Stay safe, stay calm, and stay kind.

– Your team at Rosemary Heights Seniors Village (RHSV)