Thursday November 19th

Hello Family and Friends of Rosemary Heights:

We are very relieved to share there continues to be no signs or symptoms of COVID-19 in any of our residents or staff here at Rosemary Heights Seniors Village, and for that we are very grateful. Should the status of our Community change in any respect, please know that we will immediately contact families. We continue to monitor all residents & staff daily for any symptoms.

We opened the dining rooms for all areas yesterday and everyone was welcomed with open arms.  We loved to hear the chatter of friends seeing each other after a few days and were happy to serve them.  Recreation activity programs have resumed in all areas. These activities will be hosted by our Recreation Aides and will be adhering to all precautionary measures such as prescreening questions, small group sessions, social distancing, and thorough sanitization of the activity space before and after each activity.

Please remind and motivate your loved ones to participate in these different activities.

We will continue to offer virtual video calls for those families who live out of town or are unable to come in for any reason. Please connect with Jaylene Smillie in our recreation department by emailing jsmillie@retirementconcepts.com or by calling 778-545-5000 ext. 1007

I know everyone is anxious to restart the in person visits, we will be looking at a safe return to visits plan next week, we are being very mindful to ensure we restart very slowly, I will be very happy to share when we will restart the visits with you.

We will be administering flu shots for all Assisted living residents on Tuesday Nov 24^th, and Long term care residents on Dec 2nd.   We do have the vaccines already at the community, and will administer the flu shots to all residents.  Please be assured that intense safety precautions will be implemented to keep everyone safe and healthy.

Hair Salon

Sadly, the hair salon will remain closed until further notice.

Communication

We will continue to act upon their latest advice, and will adapt our operations as necessary and recommended.

With strict compliance to the direction and protocols of our public health officials, we remain seriously committed to full enhanced preventative & precaution infection control protocols. We continue to monitor residents & staff closely and adhere to the following protocols:

• restricting ALL visitors except deemed essential visitor or compassionate visit
• ensuring no staff member is working in multiple communities
• staff are working strictly within an assigned neighborhood floor
• staff are removing outside clothing and footwear before entering the premises
• staff are pre-screened for their temperature & health indicators upon entrance to the building and midway through their shift
• social distancing is occurring among residents in each neighborhood, including during mealtimes
• appropriate application and removal of personal protective equipment (PPE), and the use of individual slings (cloth component of a personal lift)
• ensuring ongoing, enhanced environmental cleaning and increased frequency of high touch surfaces in order to break the chain of infection
• staff and residents are committed to regular/proper hand hygiene to break the chain of infection, by washing their hands with soap and water and applying hand sanitizer
• ongoing education to adapt and ensure current compliances are met, questions answered and team confidence in enhanced care protocols

Deliveries

Monday – Friday 10am-2pm, and Saturday 1-3pm only, closed to all Sunday deliveries

All deliveries for all resident floors will be received at the lobby entrance vestibule.  This includes medication deliveries from pharmacies, other gifts, and mail.  All items will be sanitized and delivered directly to the residents’ suite.

When dropping items off, we would ask that families please follow the following guidelines to ensure loved ones will receive their deliveries in a timely manner:

1. Please use plastic bags, not reusable bags;
2. Please label all bags with the resident’s name and suite number.
3. In consideration of staff-to-resident priorities as well as infection control, please try to limit drop offs to essential items; and.
4. If possible, please sanitize the items before dropping off. We will re-sanitize as well to be safe.

Acknowledgements

A big thank you to everyone for working so hard to keep Rosemary Heights safe and healthy, as well as for the kindness, understanding and support you share.  Your understanding and patience has meant a lot to our staff.

I want to applaud the tremendous effort and commitment of all our staff. They have shown and continue to show incredible teamwork and devotion in all departments, to our residents, and to each of you.  I am humbled to work alongside this group of extraordinary people.

Wishing each of you continued safety and excellent health.

Stay safe, stay calm, and stay kind.

– Your team at Rosemary Heights Seniors Village (RHSV)