We can only imagine the adjustment each of you have had to make, and in missing your loved one. Your support is key to residents’ health, and our goal is united.

We are happy to again report NO RESIDENTS or staff are presenting COVID-19 signs or symptoms at Renfrew Seniors Village

Should the status of this facility change in any respect, please know that we will immediately contact families.

Protocols

We are continuing to follow the direction of our public health officials to the letter, and have full infection prevention and control precautions in place. Staff continue to monitor residents closely and are ensuring the following protocols are being adhered to:

• restricting ALL visitors from the premises
• ensuring no staff member is working in multiple facilities
• staff are working strictly within an assigned unit and not multiple units
• staff are removing outside clothing and footwear before entering the premises
• staff are screened for their temperature upon entrance to the building, and midway through their shift
• social distancing is occurring among residents in each facility, including during mealtimes
• appropriate application and removal of personal protective equipment (PPE), and the use of individual slings (cloth component of a personal lift).
• ensuring ongoing, environmental cleaning and increased frequency of high touch surfaces in order to break the chain of infection
• staff and residents are committed to regular/proper hand hygiene to break the chain of infection, by washing their hands with soap and water and applying hand sanitizer.

Recreation Program

The Recreation staff are facilitating 1:1 activities with residents while using physical distancing practices or appropriate protective equipment, as required. The Recreation staff are also going room-to-room each day to check on each resident and to drop off activities to keep resident minds sharp. Again, please remind and motivate your loved ones to participate in these different activities. To the extent staff are able to facilitate Facetime and skype video calls for residents they are doing so, amidst their other duties. Please reach out to Marivic at rcc-recreation@retirementconcepts.com or by phone604-216-2333 to set up a schedule. We will be happy to confirm a date and time to connect you with your loved-one. For Mother’s Day this Sunday we will be delivering cards and flowers!

 If Required and approved by General Manager:

This includes required medical equipment, medications or legal documents. All items are to be delivered to the front desk.  All will be sanitized and delivered directly to the resident’s suites.

Dropping items off: We would ask that families please follow these guidelines as I am sure you want your parent or loved one to get their deliveries in a timely manner.

1. Please use plastic bags, no reusable bags
2. Make sure to label all bags with resident name and room number.
3.      Please sanitize, if possible, the items before dropping off. We will re-sanitize as well to be safe

Reminders for your loved one to Stay Safe:

Again, the following four points are so critical to discuss with your loved ones. Please help us by reminding each resident daily of the following four items:

1. Practice social distancing (6 feet apart)
2. Perform proper Hand Hygiene (Wash hands frequently for 20 seconds with the alcohol-based sanitizer or soap and hot water) 20 second or greater is so important.
3. Avoid touching eyes, nose and mouth
4. If exhibiting any symptoms (fever, cough and difficulty breathing) please alert staff immediately.

We will continue to provide bi-weekly updates every Wednesday and Saturday.

Thank You

We want to thank everyone for their cooperation and patience during this difficult period.