September 19, 2021

Dear Families and Residents of Kamloops Seniors Village,

We appreciate your support as we know these are trying and uncertain times.

Our staff are working hard to keep your loved ones safe. We value our contact with families, however, a large volume of phone calls may detract from the staff’s focus on the residents’ immediate care needs. As always, any specific incidents or changes in a resident’s condition will continue to be communicated directly to the family contact, by either a staff member or by the doctor.


COMMUNICATION PLAN: 1B & 1C NEIGHBOURHOODS

 VIRTUAL VIDEO & PHONE CALL VISITS

Our recreation team continues to support resident families by assisting with Virtual Video and Phone Call Visits with your loved one.

Please contact ksv-rec@retirementconcepts.com or 250-571-1806 to book your virtual visit or phone call. Time slots are structured to minimize traffic and movement.

CARE TEAM SUPPORT

Our care team is here to support the families. Our Director of Care, Deena Aspinall and the care team will be available for scheduled phone calls to answer your questions, concerns, or to get an update on your loved one. Please email Deena at daspinall@retirementconcepts.com or call 250-571-1805 to book your care team support call.

We hope this will provide greater assurance to families and ensure you remain part of the care approach.

If you have any other questions or concerns please reach out to Cara Haughton, our Community Relations Manager at 250-574-0037, or via email, chaughton@retirementconcepts.com and she will look into your inquiry or request.


TODAY’S UPDATES

Our last positive case was on Friday, September 10, 2021, therefore, in accordance with the 28- day timeline, if there are no further positive cases in either unit, we expect the outbreak period to end in 19 days.

 As of today, Sunday, September 19th, 2021, we have zero active cases & all residents and staff are off isolation.

We have had zero (0) further resident cases, therefore, our resident cases to date remain at ten (10), with zero (0) active cases.

We have zero (0) further staff member cases. Therefore, our staff case count to date is nine (9) cases, with zero (0) active cases.

Therefore, our home’s total number of cases to date remains at nineteen (19), with zero (0) active cases. Sadly, we have had one (1) COVID-19 related death.

As of September 16, 2021, the Medical Health Officer directed that droplet precautions (Full PPE in between resident suites) can be reduced to the standard PPE. Full Personal Protective Equipment (PPE) protocols will remain in place for only symptomatic residents moving forward.

Yesterday, September 18, 2021, the Medical Health Officer has now allowed Complex Care 1B & 1C residents to come out of their rooms within their neighbourhood under certain conditions. Residents who are not on isolation that are double vaccinated can come out of their rooms.

Residents can’t engage in group activities nor have exposure to other residents or staff. The common dining room remains closed and meal assistance will continue in their suites. Social visitation for 1B & 1C residents is still on hold due to the outbreak.

We are still continuing with low threshold testing in the event residents are showing any minor changes from their standard baseline behavior (i.e decreased appetite, lethargic etc). You will be contacted by phone if your loved one is to be tested.


What Does The Outbreak Mean?

Per the Interior Health and Medical Health Officer, the following Control Measures are in place:


 OUTBREAK RESPONSE


All updates will continue to be communicated to you in daily communications such as this, which will also be posted to the Community Update Section of our Website after it is sent out to you.  If you have other family or friends who would like to be updated, please feel free to direct them to www.retirementconcepts.com.

Deliveries

All deliveries continue to be received.  All items will be sanitized and delivered directly to the resident’s suites.

Sincerely,

The Kamloops Team