Guildford Seniors Village – Update

West Coast Seniors Housing Management has been informed that a case of COVID-19 has been confirmed involving a staff member at Guildford Seniors Village in Surrey, and that staff member is home and in self-isolation.

We recognize that this news will create concern and anxiety for residents, in addition to family members and other loved ones. Please know that the care and safety of residents is our number one priority and we are treating the situation very seriously.

Protocols

BC’s Medical Health Officer has been notified and the Guildford Seniors Village is following protocols established by the Office of the Provincial Health Officer and BC Center for Disease Control.

As such, we are following direction by health officials and have full infection prevention and control precautions in place, including the following:

We will continue to act upon the latest advice of BC’s health ministry and will adapt our operations as necessary and recommended.

Communication

We will provide you with daily email updates on the status of the Guildford Seniors Village.

To the extent staff are able to facilitate Facetime and Skype for residents they are doing so, amidst their other duties. Please reach out to our Recreation Team by e-mail at recreation-gsv@retirementconcepts.com  or call 604-582-0808 ext 203.  We will strive to  connect you with your loved-one as soon as possible.

Dining Room 

All meals are being delivered in disposable containers to each resident in their suite to support cautionary isolation and support infection control.

Deliveries

All deliveries will be received at lobby entrance vestibule. Only if necessary, this includes medications deliveries from pharmacy, floral, gifts, mail. All items will be sanitized and delivered directly to the residents’ suite.

Dropping items off: We would ask that families please follow these guidelines to ensure loved one will receive their deliveries in a timely manner.

  1. Please use plastic bags; no reusable bags
  2. Make sure to label all bags with resident name and suite number
  3. Try to limit drop offs to essential items, for infection control and in consideration of staff to resident care priorities.
  4. Please sanitize, if possible, the items before dropping off. We will re-sanitize as well to be safe

Acknowledgements

We wish to thank staff for their dedication as well as families and loved ones for their patience and cooperation during this time.