Friday, November 27-2020 Family Message Update


We want to say thank you to all the residents and their families, as well as our staff and their extended families. We are working on creating another ‘visiting’ area within the building, so please be patient as we try to work within the guidelines provided by Island Health. As I am sure you have all noticed, masks being mandatory – you will see us all ensuring we are doing this. As well, a new plexi-glass divider has been installed at the front desk. We want to ensure we are providing you with the most updated information as it happens, and often that means changes in the same week. Please be assured we are taking every precaution to keep your loved ones safe. We continue to be a single-site order which means the staff that work here do not work anywhere else. Our bubbles are staying small and with the new orders in place, we are asking that you think about that in your day to day lives. We know going into month 10 that this has been difficult on everyone. We want to remain safe, and are asking everyone to please think about what that looks like to you.

Assisted Living/Rooftop: You will notice construction people around our building. Joe is working with the team to ensure everyone stays safe. Please be patient knowing that we are doing everything we can to move forward with these project with all protocols in place

Elevator#2, Third Floor: The button is being ordered and we have to wait for that to come in. As our General Manager said in the Open Minds this week, we are waiting to get that in to fix it.

Move Outs/Elevator in Main Building: The 1st elevator is utilized for move outs, and is locked for move outs. There is a note placed on the elevator as well. For your convenience we have asked all move outs to happen during the hours of 9-11 am and 1:30-4 so as not to disturb during meal time. Please be respective of the movers as they are following all protocol to get in and out in a timely manner.

NEW ORDERS: As I am sure most of you have seen Dr. Bonnie Henry’s message that for the next 2 weeks she wants all of us to limit people we see and stay in our bubbles. With that in mind, please know that for right now we are asking you to not visit if you are out of province to ensure we keep our residents safe. We are hoping that you can understand that in order for us to be able to do this, we need your cooperation. We have had many phone calls and messages about visits for the Holidays and at this time, based on the recent orders through Dr. Bonnie Henry and the province, we will not be taking any bookings until at least December 7th. We will revisit what that will look like at that time. For now, any visits please either email at:

wel-familyvisits@retirementconcepts.com  Or call the front desk. Again, we will not be booking for Christmas Eve visits or anything to do with the holidays at this time until after December 7th. We would prefer that we only get requests from our immediate South Island as well. We are working on a plan to dedicate another inside area for visits and will share with you as soon as that is complete – please see link below and attached.


Quadra Village Medical Centre – NEW DOCTOR – please note that we have been getting several emails and calls from friends and extended family of our current residents and staff. Dr. Behroozi and Dr. Nwuso have extended their reach to CURRENT staff and their immediate family. We ask that you understand this and if someone that you know is looking for a doctor – they will have to reach out to the clinic themselves. It is imperative if you already have a family doctor – that you contact them FIRST. We are sharing information, but we do not make the final decision on who they accept. Thank you. We have a great partnership with this clinic, and OUR residents come first!

Underground Parking:

Due to some safety issues – we are asking all residents and staff to take a moment to wait until the door closes after exiting the parking garage. We want to ensure the safety of our residents and staff by following these guidelines

MOVE OUT Protocols:

Please reach out to Sharon should you have any questions about removal of furniture/movers and how we go about doing this to ensure the residents remain safe. We have been arranging one move out per day when needed and trying to assist families with what will work within their schedule. Please know that in both buildings, we do not want to interrupt their meal times, so move out times are 9-11 am, 1:30-4 pm. Please arrange with me so that we can alert the residents and put signs up. sunsworth@wcshm.com

The social visit program : ESSENTIAL VISITS/Designate and visit questions, please direct all your questions and bookings to our new email which is: wel-familyvisits@retirementconcepts.com. This email will be monitored by Sharon in Marketing as well as her assistant Sabrina. If you want to book an appointment and/or have questions, please do not hesitate to use this email for these ONLY. If you would like to call to book, you can still do that. *no food or drink are allowed during these visits***


Visits must be limited to 45 minutes maximum. Please familiarize yourself with our updated policies and procedures and thank you for your understanding and support in keeping everyone in our residence safe. Due to weather restrictions, we do have a new inside area to visit as well.

 ** Please note the change in time of visits due to meal times. 9-11 am, 1-4 pm, 6-7:45 pm

If you have any further questions, please feel free to contact our Front Desk Team at 250-383-9099 or our email for visits/bookings and questions: wel-familyvisits@retirementconcepts.com

Thank You,

#Team Wellesley