Community Update for Friday, May 1, 2020, The Wellesley

 Hello Everyone,

Today we are celebrating our employees, the real team of heroes here at The Wellesley. The dedication and passion they collectively have for our residents, your loved ones is truly inspirational. My heart is warmed as I see their caring smiles, gentle words of encouragement, celebratory moments shared and the true connections made with our extended family of seniors.

At times it is with tearful eyes as we listen to memories shared. With a smile we are glad to also hear moments of joy remembered of past times with loved ones.

The Recreation Department has been working hard throughout the pandemic with their main goal to keep the Residents happy, healthy and enjoying recreational activities during the isolation utilizing the Holistic wheel of health. With a focus on 1:1 visits, we are calling all residents at least once per week to set up individual social visits and activities that can be enjoyed including escorted walks in our beautiful gardens and opportunities for individual scheduled craft sessions led by activity staff.

Self-serve centers are set up in the magnolia lounge including a “paint your nails” station for fun self-care, as well as jigsaw puzzles, art supplies, music, printable crosswords, sudoku, words searches, and more are offered.

A sincere thank you to our servers, cooks, housekeeping team, maintenance department and front desk clerks for their excellent service and care.

We can’t wait until the day we can say yes to all of our resident’s requests to have visitors, hairdressers, entertainers, dinner guests and resume life as it was pre pandemic.

The Wellesley of Victoria team thanks all of you for your support of our community during this Pandemic.

Our dedicated team of employees care so deeply about the wellbeing, safety and security of our residents here, who all have become a part of the Wellesley extended family.

Thank you,

Cheryl Chalifour, GM

The health and safety of our residents, their families and our staff are our number one priority and a responsibility that is taken very seriously. We continue to follow the direction of public health officials and other clinical experts regarding the best infection prevention and control measures to take to avoid transmission of the COVID-19 virus.

We fully appreciate how the steps we are taking may affect you and your loved ones. These are unprecedented times and we must do all that we can to maintain the safety of our residents and staff. Thank you for your understanding.

In spite of the fact that no residents are presenting COVID-19 signs or symptoms, we are restricting all visitors out of an abundance of caution. We know that continues to be an anxious period for residents, families and loved-ones – but we ask that everyone be respectful of this measure, for resident and staff safety.

Should the status of this facility change in any respect, please know that we will contact families immediately.

 

Protocols

We are following the direction of our public health officials to the letter, and have full infection prevention and control precautions in place. Staff continue to monitor residents closely and are ensuring the following protocols are being adhered to:

Restricting ALL visitors from the premises

ONLY ESSENTIAL VISITORS

We just want to remind everyone that as per Island Health Authority, only essential visitors are permitted at this time. Both Comfort Keepers and Home Instead have siloed our properties and ONLY workers here will remain here *no face to face with family or friends*

All workers will be wearing gloves and masks

DELIVERIES:

All deliveries will be received at the front entrance between the glass doors. This includes groceries, medications, and gifts. All will be sanitized and delivered directly to the resident’s suites.

***If you would like to pick up your loved ones laundry we can arrange that, please call the front desk or email me to arrange***

Dropping items off: for families:  Please follow these guidelines to ensure your parent or loved one to get their deliveries in a timely manner.

  1. Please use plastic bags, no reusable bags
  2. Make sure to label all bags with resident full name and room number
  3. Try to limit drop offs to essential items. There are days when staff are overwhelmed trying to keep up

Assisted Living Building/Dining Room

We are currently delivering all meals to individuals in their rooms. For lunch this delivery starts at approximately 11:00 and for dinner at 4:00. Our servers will be wearing gloves and a mask.

Independent Living Building/Dining Room

We have social distanced the main dining room as well as making use of the Dogwood Room to extend. The tables are of 2s now and all odd suites eat their dinner at 4:30 and all even suites eat at 5:30. Although we understand this may not be the most ideal time, we hope you can understand the need to social distance everyone at this time. If residents prefer we can arrange to have their meal picked up as well.

General Store

We continue to have a good inventory within our General Store. However, we now have to limit requests we are receiving. It has become unmanageable trying to fill every single item that has been requested. Most common items requested by residents are in stock.

Activities & Recreation Department

We have been increasing one on one visits and afternoon socializing which includes walks in the garden or around the building. We can arrange skype calls as well so please call 250-419-6804 to speak to Renee or Stephanie. The phone tree has been a great success with resident council members and floor representatives that we are expanding that to our leadership team making calls as well

Messaging to discuss with your Loved Ones

Again, the following four points are so critical to discuss with your loved ones. Please help us by reminding each resident daily of the following four items:

  1. Practice social distancing (6 feet apart)
  2. Perform proper Hand Hygiene (wash hands frequently for 20 seconds with the alcohol-based sanitizer or soap and hot water) 20 seconds or great is so important
  3. Avoid touching eyes, nose and mouth
  4. Stay in their room if you have fever, cough and difficulty breathing –

****PLEASE REMIND THEM TO CALL THE FRONT DESK AND LET THEM KNOW ANY SYMPTOMS THEY ARE HAVING SO WE CAN REPORT DAILY***

Thank you

We just want to encourage everyone to hold to the measures put in place during this time. Again, thank you for all your support during this challenging time for the residents, staff and family and friends.

Team Wellesley